Tasha Oakes-Miller

• Educated students in foundational concepts such as shapes, numbers and letters.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Used classroom observations to create written assessments of student performance.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.

• Booked appointments, answered phones, greeted clients, and handled payments.
• Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
• Spoke with clients regarding health history, expectations, services and procedures for customer satisfaction.
• Maintained energy and enthusiasm in fast-paced environment.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.

-Executed daily tasks, dry cleaning, laundry, bills, and groceries

-Communicated with all agents, CPA\'s, attorney\'s, on his behalf

-Made traveling, food, and accommodation arrangements for business.

-Set up housing for during the sports season

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

-Certified Sports Massage.

- Modalities: Deep tissue, soft tissue, neuro-muscular, myofascial release, active release technique

.- Certified in Hot Stone Massage

- Certified in Prenatal Massage

- Trained in Active release technique

- Previously team massage therapist for the Norfolk Tides, Norfolk Admirals, Hampton Roads Piranhas, and Hampton Roads Hurricanes.

- Responsible for organizing appointment schedule each day and keeping doctor updated on status of each appointment.

- Responsible for cleaning each examination room prior to each appointment.

- Assisted doctors in performing techniques primarily dealing with electronic stimulation, ultrasound, and massage therapy.

- Responsible for doing new patient orientations and addressing any questions or concerns new patients would have.

- Assisted with filing and tracking insurance claims as well as outstanding receivables from other patients.
- Supervised and guided new employees on [Task] and responded quickly to questions, which improved understanding of job responsibilities

- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

- Managed supervisor itinerary and appointments and streamlined scheduling procedures

- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.