Tasha Oates
Henderson
Summary
Seasoned Collections Specialist excited to take on new roles with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 18+ years of success in sales and service positions.
Overview
8
8
years of professional experience
Work History
Account Manager
Barclays
02.2023 - Current
- Reach out to card members to pursue past due balances.
- Analyze customer financial situations to establish tailored repayment schedules, improving collection rates and minimizing defaults.
- Coordinate with cross-functional teams to uphold fair debt practices, ensuring compliance with regulatory guidelines and enhancing operational integrity.
- Process payments.
- Update account information.
- Document interactions with card members.
Collections Specialist
Credit Control LLC
08.2019 - 05.2022
- Recorded and updated customer personal accounts with accurate contact information.
- Met demands by performing a high volume of calls daily.
- Overcame objections by applying advanced training and persuasion techniques.
- Completed skip traces on customers failing to respond to collection efforts.
ARII / Debt Collector
411 Locals
01.2017 - 01.2019
- Resold value of product.
- Provided information and walked through the procedure with every client of what to expect with SEO and realistic results in the beginning of the process of marketing online to reduce callbacks for cancellation or non-payment.
Skills
- Call Center
- Skip Tracing
- FDCPA
- FCRA
- HIPAA
- Account Management
- Customer Service
- SEO
- Critical Thinking
- Organizational Skills
- Multitasking
- Team Collaboration
- Payment Processing
- Communication
- Relationship Building
Timeline
Account Manager
Barclays
02.2023 - Current
Collections Specialist
Credit Control LLC
08.2019 - 05.2022
ARII / Debt Collector
411 Locals
01.2017 - 01.2019
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