Tasha Paris
Marquette,MI
Summary
Dedicated professional with a strong background in hospitality, having excelled at Base Hospitality. Proven expertise in deep cleaning and exceptional time management, ensuring pristine environments. Recognized for enhancing guest satisfaction through effective communication and attention to detail, consistently exceeding service expectations. Committed to maintaining high standards of cleanliness and safety.
Overview
13
13
years of professional experience
Work History
Housekeeper
Base hospitality/econo lodge
03.2024 - Current
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Polished fixtures to achieve professional shine and appearance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Hang, cleaned and rehung draperies to maintain freshness.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Call Center Representative
Global Response
02.2023 - 01.2024
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
Cashier
Kountry Korner
02.2020 - 05.2023
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
Bartender
Gwinn Inn
04.2021 - 03.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Completed requisitions to maintain required stock par levels.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Manager
Outer Limits
01.2013 - 03.2017
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma - All
Grayling Highschool
Grayling, MI06.2009
Skills
- Deep cleaning
- Safe cleaning with chemicals
- Dusting
- Cleaning techniques
- Linen replacement
- Linen replenishment
- Restroom detailing
- Waste disposal
- Exceptional time management
- Multitasking and organization
- Health and safety compliance
- Housekeeping
- Quality assurance
- Glass and window washing
- Focused and detail-oriented
- Hardworking
- Appliance maintenance
- Mopping and sweeping
- Ironing clothing
- Guest amenity replenishment
- Residential cleaning
- Dusting furniture
- Interior window washing
- Sorting and washing laundry
- Ordering cleaning supplies
- Mopping and buffing floors
- Vacuuming
- Folding clean laundry
- Chemical handling
- Physically strong
- Cleaning and organizing
- Cleaning methods
- Washing windows
- Basic maintenance
- Cleaning bathrooms
- Watering plants
- Window cleaning
- Interior and exterior cleaning
- Staff training
- Kitchen sanitizing
- Customer service
- Window washing
- Towel replenishment
- Surface disinfection
- Hospitality background
- Customer-oriented
- English language fluency
- Vacuuming and sweeping
- Able to lift number lbs
- Commercial and residential cleaning
- Teamwork
- Room preparation
- Detail-oriented
Timeline
Housekeeper
Base hospitality/econo lodge
03.2024 - Current
Call Center Representative
Global Response
02.2023 - 01.2024
Bartender
Gwinn Inn
04.2021 - 03.2023
Cashier
Kountry Korner
02.2020 - 05.2023
Bar Manager
Outer Limits
01.2013 - 03.2017
High School Diploma - All
Grayling Highschool