Tasha Ralstin

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Monitored office supplies inventory to ensure adequate stock levels.
• Assisted in planning and executing marketing events to enhance community engagement.
• Reviewed and updated client data to maintain accuracy and integrity.
• Supported the preparation of status reports for management review.
• Filed documents with courts for recording.
• Monitored bankruptcy and mortgage foreclosure accounts to ensure compliance.
• Processed notarization requests for various documents.
• Composed Demand Letters for HOA/Condo.

• Assisted in planning opening day and banquet events, contributing to seamless execution and participant satisfaction.
• Coordinated ordering of sponsor banners, reinforcing organizational branding and promotional efforts.
• Uploaded pictures to social media platforms, increasing event visibility and engagement.
• Supported concession operations and managed registration processes for attendees.

• Facilitated meaningful interactions and conversations with special needs campers and their families to enhance social inclusion.
• Designed and instructed engaging activities and crafts tailored for campers.
• Maintained safety and well-being of children during all activities.
• Coordinated staff schedules for breaks and lunch, ensuring adequate coverage and support for all campers.
• Supported community programs as a workout partner, promoting physical fitness and social engagement through Zumba, flag football, and wheelchair basketball.
• Ensured compliance with HIPAA regulations for safeguarding sensitive information.

• Coordinated and organized appointments for clients and team members, enhancing scheduling efficiency.
• Handled inbound/outbound follow up calls to customers, contractors and suppliers.
• Typed and emailed proposals, invoices, and material.
• Managed accounts receivable and accounts payable to ensure timely payments and cash flow.
• Showed customers around the showroom.
• Created and shared engaging content on social media, increasing product visibility and customer engagement.
• Wrote delinquency letters for past invoices.
• Implemented process improvements.
• Kept track of employees' hours.

• Provided in-home therapy to children with autism and related disabilities.
• Reinforced positive behavior through consistent rewards and praise for desired actions.
• Created engaging, safe, and professional learning environments for children.
• Updated families regularly on client progress and challenges to support their involvement.
• Followed HIPAA regulations in protection of personal information.

Credit and Collections Assistant Manager (03/03-12/16)

Senior Collector (02/02-03/03)
Collections Representative (02/01-02/02)
Member Services Representative (08/98-02/01)
Beverage Cart Attendant (08/96-8/98)

• Provided leadership to 20-80 agents based on successful monthly collection goals.
• Led special projects to enhance operational efficiency and achieve team objectives.
• Set up Dialer for outbound calling for 1-200 plus days past due on delinquency.
• Motivated team through spiffs, fostering a fun environment while achieving collection goals.
• Implemented process improvements to streamline daily operations.
• Reviewed non-adverse accounts for accurate coding and exclusion from the dialer.