TASHA RICHEY
Pleasant Hill,Missouri
Summary
Hard-working professional with 8+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and procedure standardization. Aiming to leverage my skills to successfully fill this role at your company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Cass Regional Medical Center
2023.03 - Current
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Managed high volumes of daily registrations, ensuring accurate data entry and prompt processing.
- Provided exceptional customer service to registrants, addressing inquiries and resolving issues promptly.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Patient Service Technician
LabCorp
2018.04 - 2023.03
- Improved patient satisfaction by efficiently addressing concerns and providing timely assistance.
- Enhanced the patient experience with professional communication, empathy, and a genuine interest in their wellbeing.
- Streamlined patient check-in procedures to reduce wait times and increase overall efficiency.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient data.
- Promoted a clean and organized environment by maintaining sanitary workspaces according to infection control guidelines.
- Contributed to hospital accreditation efforts by meticulously documenting patient records within electronic health systems.
- Reduced errors in specimen collection through rigorous attention to detail during labeling, storage, and transportation procedures.
- Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
Phlebotomist
HCA/Centerpoint Medical Center
2017.07 - 2018.04
- Collect fluid and tissue samples using appropriate collection procedures.
- Dispose of blood or other biohazard fluids/tissue and contaminated sharp objects, in accordance with applicable laws, standards or policies.
- Document route of specimens from collection to laboratory analysis and diagnosis.
- Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
- Draw blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Explain fluid and tissue collection procedures to patients.
- Match laboratory requisition forms to specimen tubes.
- Organize and clean blood-drawing trays to ensure all instruments are sterile and needles, syringes or any other related items are of first-time use.
- Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
- Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears or peak and trough drug levels tests.
- Enter patient, specimen, insurance or billing information into computer.
- Process blood and other fluid samples for further analysis by other medical professionals.
- Provide sample analysis results to physicians to assist diagnosis.
- Train other medical personnel in phlebotomy or laboratory techniques.
Education
Phlebotomy Certification Medical -
KANSAS CITY SCHOOL OF PHLEBOTOMY
Pleasant Hill, Missouri01.2017
High School Diploma -
Belton High School
Belton, MO05.2012
Skills
- Meditech
- Epic
- Touch
- Goal Oriented
- Client Relations
- Telephone Etiquette
- Team Builder
- Quick Learner
- Customer Service
- Problem Solver
Certification
Certified Phelobotomist
Timeline
Patient Care Technician
Cass Regional Medical Center
2023.03 - Current
Patient Service Technician
LabCorp
2018.04 - 2023.03
Phlebotomist
HCA/Centerpoint Medical Center
2017.07 - 2018.04
Phlebotomy Certification Medical -
KANSAS CITY SCHOOL OF PHLEBOTOMY
High School Diploma -
Belton High School
Certified Phelobotomist
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