Summary
Overview
Work History
Education
Skills
Coursework
Certification
Timeline
Generic

Tasha Riley

Midlothian,IL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

MT Account Executive

Echo Global Logistics
05.2022 - 10.2022
  • Managed Transportation Accounts within a third-party logistics company
  • Booked loads, generated bill of ladings (BOL), rate cons
  • Established shipper, carrier communications.
  • Prepared additional quotes for current clients to upsell products and services.
  • Met and exceeded service level goals to achieve standards and expectations.

Office Administrator

Fe Piper Trucking LLC
07.2018 - 06.2020
  • Provided coordination of schedules and directed work
  • Interpreted data from established workforce management
  • Managed technician's routes using route planning software.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Fulfillment Associate

Amazon
06.2019 - 12.2019


  • Worked at a rapid pace to meet tight deadlines.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Customer Service Representative

Sprint
03.2015 - 12.2018
  • Answer phone calls promptly, courteously, and professionally
  • Identify customer needs, make suggestions, and answer questions
  • Show professionalism and enthusiasm by working as a team
  • Respond to customer concerns quickly, effectively, and courteously.

Driver

Uber Partner Drivers
11.2016 - 10.2018
  • Transported customers to the desired destination
  • Drove safely in various weather and road conditions to avoid accidents.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Certified Nurse Assistant

Community Care Systems
08.2010 - 01.2018
  • Provided high-quality patient care
  • Minimized discomfort while carrying out duties
  • Assisted residents with daily activities.

Patient Representative

Dr. Badger Family Dental
01.2013 - 01.2015
  • Establish and maintain a proficient level of system knowledge
  • Document activity in an accurate and timely manner on the patient's account
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.

Education

Bachelor of Arts - Business Administration, Management

Governors State University
University Park, IL
05.2022

Associate in Arts - Business & General Studies

South Suburban College
South Holland, IL
05.2020

Skills

    • Data Entry
    • Intermediate Accounting/Payroll
    • Strong Organizational Skills
    • Detail Oriented
      • SAP processes
      • Excellent Customer Service Skills
      • Written and verbal communication
      • Goals and performance

Coursework

  • Management Information Systems-SAP
  • Quality Management
  • Production & Operations Management
  • Globalization for Business
  • Business Ethics and Social Responsibility
  • Managerial Accounting
  • Financial Accounting
  • Organizational Behavior
  • Business Statistics & Calculus

Certification

  • Pending All Lines Adjuster's License
  • Paraprofessional License

Timeline

MT Account Executive

Echo Global Logistics
05.2022 - 10.2022

Fulfillment Associate

Amazon
06.2019 - 12.2019

Office Administrator

Fe Piper Trucking LLC
07.2018 - 06.2020

Driver

Uber Partner Drivers
11.2016 - 10.2018

Customer Service Representative

Sprint
03.2015 - 12.2018

Patient Representative

Dr. Badger Family Dental
01.2013 - 01.2015

Certified Nurse Assistant

Community Care Systems
08.2010 - 01.2018

Bachelor of Arts - Business Administration, Management

Governors State University

Associate in Arts - Business & General Studies

South Suburban College

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Tasha Riley