Tasha Sawyer
Los Alamitos,CA
Summary
Highly motivated, reliable and efficient individual, with 12+ years in customer service, retail and business sales, operations and management. Including strengths in administrative work, clear verbal and written communication, organization and paper management . Strong technology and computer background. Looking to apply my knowledge and skill set to the task at hand while also finding opportunities to reinforce my strengths and develop new ingenuity.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
Verizon Wireless
Los Alamitos, CA
03.2020 - Current
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction while resolving complaints
- Interacted with problematic accounts, helping to build lasting rapport and boosting customer retention
- Resolved all issues efficiently and enhanced customer satisfaction ratings
- Assigned tasks to team, created and enhanced call sequencing flows and scripts to enhance team performance.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Solutions Manager
Verizon Wireless
Cypress, CA
07.2019 - 03.2020
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
Buisness Sales Specialist
Verizon Wireless
Fullerton, CA
03.2013 - 06.2019
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Developed and maintained courteous and effective working relationships.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Representative
Verizon Wireless
Lakewood, CA
03.2012 - 03.2013
- Increased sales by offering advice on purchases and promoting additional products for up selling
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Store Manager
AT&T
Cerritos, CA
12.2010 - 03.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Trained and managed sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
- Drafted employee work schedules to fill coverage gaps
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CASkills
- Calm and Professional Under Pressure
- Microsoft Office expertise
- Organized
- Large call volume
- Excellent Verbal and Written Communication
- Office administration
- Employee timesheet processing
- Scheduling
- Deadline driven and meets goals
- Efficient multi-tasker
- Merchandising expertise
- Inventory reconciliation
- Office supply orders
- Team Management
- Call Center Operations
- Customer Service Excellence
- One Call Resolution
- Leading Team Meetings
- Handling Escalations
- Retail Knowledge
Timeline
Customer Service Coordinator
Verizon Wireless
03.2020 - Current
Solutions Manager
Verizon Wireless
07.2019 - 03.2020
Buisness Sales Specialist
Verizon Wireless
03.2013 - 06.2019
Sales Representative
Verizon Wireless
03.2012 - 03.2013
Assistant Store Manager
AT&T
12.2010 - 03.2012
High School Diploma -
Los Alamitos High School