Jamesina Sandoval
Algodones,NM
Summary
Customer service with 10 years of experience dedicated to providing quality service and making customers/patients satisfied. Committed to furthering company goals.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE COORDINATOR
Lovelace Medical Group
07.2024 - Current
- Assisted patients with concerns or urgent needs
- efficiently scheduling appointments and managing cancellations.
- Anticipated scheduling conflicts and resolved them before they impacted patient care or provider availability.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated multiple providers schedules to ensure smooth patient flow.
FRONT END SUPERVISOR
Walmart
07.2021 - 06.2024
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift card payments with electronic computer system.
- Solve problems and handle customer concerns.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Researched cash overages and shortages.
- Handled large amounts of cash into note/coin recycler and safe.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
CASHIER
Black Mesa Travel Center
03.2016 - 04.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in store.
- Completed inventory counts and ordered merchandise.
Education
Diploma - undefined
Bernalillo High School
Bernalillo, NM05.2013
Skills
- Customer/patient Relations
- Effective Patient Communication
- Courteous with Strong Service Mindset
- Understanding patient Needs
- Calm and Professional Under Pressure
Timeline
CUSTOMER SERVICE COORDINATOR
Lovelace Medical Group
07.2024 - Current
FRONT END SUPERVISOR
Walmart
07.2021 - 06.2024
CASHIER
Black Mesa Travel Center
03.2016 - 04.2020
Diploma - undefined
Bernalillo High School