Tasha Thompson-hauser
New Lebanon,NY
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Woodforest Bank. Skilled in strategic planning and customer service, achieving consistent revenue growth. Excelled in recruiting top talent and fostering a collaborative environment. Demonstrates strong multitasking and leadership abilities, driving results and exceeding expectations. Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an enjoyable experience. Dedicated and passionate with a proven track record of successfully leading team discussions and providing individualized growth plans. Communicates effectively with customers, staff and supervisors.
Overview
10
10
years of professional experience
Work History
Waitress
M&M's Tap and Tavern
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
Building Substitute Teacher
New Lebanon Central School Dst Walter B Howard
09.2021 - 01.2022
- Established high expectations for all learners, fostering a growth mindset that encouraged persistent effort toward academic goals.
- Provided individualized support to struggling learners, enabling them to reach their full potential academically.
- Contributed to school-wide improvement initiatives by participating in professional development opportunities and applying new techniques in the classroom.
- Boosted overall class performance by implementing effective classroom management strategies and maintaining a positive learning environment.
- Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.
- Promoted a culture of collaboration and respect among students through team-building exercises and group projects.
- Facilitated student success in standardized tests by providing targeted instruction and practice materials.
- Designed engaging curricular units aligned with state standards while incorporating real-world applications.
Branch Manager
Woodforest Bank
02.2018 - 05.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
District Manager
SmartStyle Hair Salon
01.2017 - 05.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Hair Salon Manager
Great Clips Salon
01.2015 - 01.2017
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
Education
Cosmetology
Mildred Elley
Pittsfield, MA2013
GED -
New Lebanon Junior-Senior High School
New Lebanon, NY2003
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Branch Operations Management
- Customer Relationships
- Attention to Detail
- Excellent time management skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Training and coaching
Timeline
Waitress
M&M's Tap and Tavern
05.2024 - Current
Building Substitute Teacher
New Lebanon Central School Dst Walter B Howard
09.2021 - 01.2022
Branch Manager
Woodforest Bank
02.2018 - 05.2021
District Manager
SmartStyle Hair Salon
01.2017 - 05.2018
Hair Salon Manager
Great Clips Salon
01.2015 - 01.2017
Cosmetology
Mildred Elley
GED -
New Lebanon Junior-Senior High School
Similar Profiles
Kasey MitchellKasey Mitchell
Lead Bartender at Tiny Tap TavernLead Bartender at Tiny Tap Tavern
Liam McFarlaneLiam McFarlane
Kitchen Manager at The Canteen Tap House and TavernKitchen Manager at The Canteen Tap House and Tavern
Essie NamdariEssie Namdari
Training General Manager at Brickhouse Tavern and Tap, Landry'sTraining General Manager at Brickhouse Tavern and Tap, Landry's
Richard SimmonsRichard Simmons
Driver at Giuliano Transport CorpDriver at Giuliano Transport Corp
Carol GuliasCarol Gulias
CAREGIVER - FAMILY MEDICAL LEAVE at NACAREGIVER - FAMILY MEDICAL LEAVE at NA