Tashana Maxwell -Tyndale
Oakland Park,FL
Summary
Professional hospitality specialist well-prepared for front desk roles. Skilled in guest relations, reservations management, and handling inquiries with grace and efficiency. Also, Professional Debt Collector. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Advance Member Service Specialist. Committed to enhancing member satisfaction and fostering loyalty through exceptional service and support.
Overview
15
15
years of professional experience
Work History
Professional Debt Collector
United Collection Bureau
01.2024 - 10.2024
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Managed approximately 30 incoming calls per hour, over 100 emails and faxes per day from customers. Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
Member Service Specialist
American Health Reform Solutions, LLC
01.2022 - 11.2023
- Provide exceptional customer service through inbound/outbound calls in modern, fast-paced, contact center . Managed approximately 350 incoming calls per day, and emails.
- Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members' health plan.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
Front Desk Agent/Supervisor
Hyde Resort & Residencies
01.2019 - 03.2020
- Welcome and greet guest
- Check-in/ out guest
- Make reservation for walk-in guest
- Do credit limit
- Cover shift when manager is off
- Handle all customer relations issues in a gracious manner
- Support team members in handling guest requests and to ensure a positive outcome is achieved
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Demonstrate a high level of customer service at all times
Front Desk Agent
Beach Walk Resort
01.2017 - 12.2019
- Master Opera System, Check-in/ out guest
- Handle all customer relations issues in a gracious manner
- Create all reservation pop-up in email
- PBX (Handling all customer relations issues in a gracious manner and in accordance)
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Customer Service Representative
National Assets Recovery and Services (NARS)
01.2010 - 07.2015
- Welcome Customers and assist with their bills or items
- Follow up with over 500 customer per week
- Handle all customer relations issues in a gracious manner and in accordance with Company policies
- Ensure that customers are satisfied by demonstrating a high level of customer service
Education
Diploma - Business Office Administration
Florida Career College
Pembroke Pines, FL05.2023
High School Diploma - English Language, English Literature, Social Studies, Mathematics, Office Procedure
Anchovy High School
Montego Bay, Jamaica06.2005
Skills
- Active Listening
- Debt recovery strategies
- Skip tracing techniques
- Call center experience
- Customer research
- Issue investigation
- (Opera, CRMs) software
- Customer Service
- Billing/Cash Handling
- Guest relations
- Reservations management
- Problem-solving skills
Timeline
Professional Debt Collector
United Collection Bureau
01.2024 - 10.2024
Member Service Specialist
American Health Reform Solutions, LLC
01.2022 - 11.2023
Front Desk Agent/Supervisor
Hyde Resort & Residencies
01.2019 - 03.2020
Front Desk Agent
Beach Walk Resort
01.2017 - 12.2019
Customer Service Representative
National Assets Recovery and Services (NARS)
01.2010 - 07.2015
Diploma - Business Office Administration
Florida Career College
High School Diploma - English Language, English Literature, Social Studies, Mathematics, Office Procedure
Anchovy High School
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