Tashanda Sweat
Norfolk,VA
Summary
- Talented Medical Clerk offering 3+ years of experience addressing case needs with speed and efficiency. Connects with providers to obtain files and bills, manage records, and prioritize tasks. Proven track record in enhancing clinic efficiency and patient flow at Naval Medical Center Portsmouth, leveraging 3+ years of expertise in Microsoft Office and exceptional communication skills.
- Excelled in managing high call volumes and coordinating care, significantly improving patient experience. Collaborated effectively to implement innovative policies, demonstrating strong teamwork and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Medical Clerk
Naval Medical Center Portsmouth
05.2021 - Current
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Gathered information from clients regarding associated medical providers.
- Streamlined appointment scheduling for optimal time management and increased daily patient flow.
- Collaborated with administrative team members to implement new policies or procedures that improved overall clinic efficiency.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Ensured smooth communication between medical staff and patients through timely relay of messages and accurate documentation of phone calls.
Medical Receptionist
Sentara Heart Hospital
01.2017 - 05.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Teaching Assistant
Old Dominion University's Career Management Center
01.2015 - 03.2017
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
Education
Bachelor of Science - Health Sciences
Old Dominion University
Norfolk, VA05.2019
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.2013
Skills
3 Years of Microsoft Office (Outlook, Excel, Word, Powerpoint)
2 years of Psychology and Behavioral Health classes
Suicide Prevention
Communcation Skills
Timeline
Medical Clerk
Naval Medical Center Portsmouth
05.2021 - Current
Medical Receptionist
Sentara Heart Hospital
01.2017 - 05.2019
Teaching Assistant
Old Dominion University's Career Management Center
01.2015 - 03.2017
Bachelor of Science - Health Sciences
Old Dominion University
High School Diploma -
Woodrow Wilson High School
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