Tashanna Wesley
Cabot,United States
Summary
Knowledgeable and dedicated customer service professional with experience in the medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
5
5
years of professional experience
Work History
Billing Customer Service Representative
Sutter Health
11.2022 - Current
- Answered average of 40 calls per day, addressing customer inquiries, solving problems and providing billing information.
- Collected payments via one source and applied to patient accounts in epic.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing and EOB’s.
- Communicated with insurance providers to resolve denied claims and resubmitted claims to the insurance.
Customer Service Representative
TTEC
03.2019 - 09.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
Education
Certificate - Medical Assisting
Vincennes University
Little Rock, AR09.2022
Diploma -
Camden Fairview High School
Camden, AR05.2016
Skills
- CPT Code Modifiers
- Diagnostic Codes
- Records Management
- Active Listening
- Customer Service
- Healthcare Terminology
- Microsoft Office
- Insurance Authorizations
- CMS-1500 Billing Forms
Timeline
Billing Customer Service Representative
Sutter Health
11.2022 - Current
Customer Service Representative
TTEC
03.2019 - 09.2022
Certificate - Medical Assisting
Vincennes University
Diploma -
Camden Fairview High School
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