Tashara Davis
Charlotte,NC
Summary
Highly experienced and skilled Administrative Assistant/Customer Service Rep, with extensive exposure to maintaining operational efficiency of the assigned office. Proficient in providing excellent customer service, scheduling appointments, answering phone and handling correspondence according to set instructions. Friendly and cheerful with exceptional written and verbal communication skills, and ability to work in a fast-paced environment.
Advanced Medical Support Assistant with extensive experience in providing specialized administrative patient support within interdisciplinary coordinated care delivery models. Demonstrated ability to utilize advanced patient systems to enhance clinic operations, ensuring effective communication among patients, care teams, and external agencies. Successfully coordinated patient scheduling and follow-up processes, contributing to improved care continuity and reduced appointment no-shows. Committed to maintaining compliance with HIPAA standards while managing patient records and facilitating access to community resources.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant (Care in the Community)
Sunrise Senior Living
11.2022 - 03.2026
- Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- Recommends changes to existing clinic procedures based on current administrative guidelines.
- Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
- Maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of care set up within the community; manage a system for follow-up care such as consults, tests, etc.).
- Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
- Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record
- Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
- Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)
- Complies with HIPAA standards in all patient documentation and interactions
- Coordinated patient scheduling and follow-up, enhancing care continuity and reducing appointment no-shows.
- Assisted healthcare providers by managing medical records and ensuring compliance with HIPAA regulations.
- Streamlined communication between patients and multidisciplinary teams, fostering timely responses and improved patient satisfaction.
- Monitored patient progress and reported changes to healthcare professionals, contributing to effective care planning.
- Provided training and support to new staff, ensuring adherence to care protocols and enhancing team efficiency.
- Developed and maintained accurate patient documentation systems, improving data retrieval and organizational effectiveness.
- Engaged with community resources to facilitate patient access to services, strengthening support networks for individuals in need.
- Implemented feedback mechanisms to gauge patient satisfaction, driving service improvements and enhancing overall care delivery.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Ordered laboratory tests and diagnostic studies requested by physicians in accordance with protocol guidelines.
- Verified patient insurance coverage for services rendered at the facility.
Warehouse Worker
Aldi Warehouse
Salisbury, NC
03.2019 - 06.2022
- Made accurate and efficient product order selection based on store demands and product handling guidelines.
- Performed general cleaning duties to achieve warehouse appearance standards and safety requirements.
- Performed all assigned tasks accurately, efficiently, and within company policy and procedures.
- Followed the Ergonomic program according to established procedures.
- Operated equipment according to safety guidelines in performance of essential job functions.
- Assisted management in achieving budgeted goals.
- Participated in taking inventory counts according to guidelines.
- Notified management regarding product quality, safety concerns, and sanitation issues.
- Collaborated with team members and communicated relevant information to direct leader.
- Uphold the security and confidentiality of documents and data within area of responsibility.
Admin Coach
Integrity Staffing Solutions
Concord, NC
10.2019 - 02.2020
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency for all associates.
- Process beginning of shift and end of shift reports.
- Communicate necessary issues to nightshift supervisors.
- Regularly communicate information and updates to leadership.
- Lead peers on task and/or projects, acting as a first point of contact.
- Communicates and models job responsibilities, performance expectations and the values of ISS.
- Assist Supervisor in training of new employees and the ongoing development of the team.
- Develops rapport, trust, and open communication that enhances the growth and job performance of warehouse personnel.
- Upholds the security and confidentiality of documents and data within area of responsibility.
Truck Assembler
Daimler Freightliner Trucks
Cleveland, NC
06.2017 - 03.2019
- Performed physically demanding manufacturing duties including: repetitive processes, moderate to heavy lifting, the use of machinery, and following standardized work procedures.
- Actively participated in improving work area in terms of safety, quality, attendance, productivity, suggestion activities, housekeeping, and throughput.
- Installed and assembled components for heavy-duty trucks.
- Used computer systems to access company data associated with the assembly process, utilize drawings, bills of materials and specification sheets in both electronic and hard copy.
- Operated the following tools and equipment: jigs and fixtures, pneumatic and DC tools for fasteners and assembly of heavy-duty trucks.
Customer Service Representative
Optum
Charlotte, NC
09.2015 - 06.2017
- Responds to inbound calls from customers regarding their health benefits.
- Keep record of customer interactions, recording details of inquiries, use proper medical terminology to assist customers, handle complaints, as well as actions taken.
- Utilized computerized programs and databases to enter, modify and retrieve sensitive information (HIPPA).
- Accept electronic check payments over the phone.
- Enter and retrieve medical information/data electronically.
- Assist customers with looking up medications to determine if the medication is covered by the health plan.
- Worked independently to accomplish a wide range of duties.
- Collaborate, communicate, set priorities and organize my work in order to meet deadlines, ensuring compliance with established process, policies and regulations.
- Contact customers doctor’s in order to set appointments.
- Cover tasks and responsibilities assigned by direct manager.
- Complied with HIPAA standards in all patient documentation and interactions
Sales Manager
EZ Wireless Solutions
06.2011 - 07.2015
- Responsible for the leadership and management of multiple retail store locations; along with meeting or exceeding sales goal of the store.
- Directed daily activities of store operations to increase revenue drive standards of excellence and maintain established processes to ensure outstanding customer service.
- Recruitment, retention, HR responsibilities and constant development of the sales team and the Manager in Development was a critical responsibility of my role.
- Performed a variety of management functions including: achieving store productivity/financial targets, planning and executing promotional and local store marketing activities.
- Demonstrated ongoing informal coaching, performance reviews, assistance and support to the sales team.
CNA
M&M Consultants
05.2005 - 06.2011
- Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care.
- Adhered to safety guidelines; completed hospital’s three-hour Patient Safety Training Program.
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status.
- Complied with HIPAA standards in all patient documentation and interactions
Education
Medical Assistant - Anatomy and Physiology I, Medical Terminology, Communication skills
ECPI
Psychology -
Catawba College
Salisbury, NCMedical Office Administration - Medical Office Procedures, Medical Terminology, Professional Communication Skills, Business Software Applications for the Medical Office, Electronic Health Records II, Knowledge of coding classification systems
Martinsburg College
Martinsburg, WVSkills
- Microsoft Office (Word, PowerPoint, Excel)
- Data Entry/Typing
- Medical Terminology
- Scheduling Appointments
- Records Management
- Medical Office Administration
- HIPAA
- Multitasking
- Prioritization
- Verbal Communication
- Office Email Communication
- Telephone Communication
- Patient scheduling
- EHR systems
- HIPAA compliance
- Multidisciplinary collaboration
- Medical record management
- Care coordination
Certification
- North Carolina Certified Nursing Assistant, 32226, 01/01/05, 12/01/11
- CPR, expired
Timeline
Advanced Medical Support Assistant (Care in the Community)
Sunrise Senior Living
11.2022 - 03.2026
Admin Coach
Integrity Staffing Solutions
10.2019 - 02.2020
Warehouse Worker
Aldi Warehouse
03.2019 - 06.2022
Truck Assembler
Daimler Freightliner Trucks
06.2017 - 03.2019
Customer Service Representative
Optum
09.2015 - 06.2017
Sales Manager
EZ Wireless Solutions
06.2011 - 07.2015
CNA
M&M Consultants
05.2005 - 06.2011
Medical Assistant - Anatomy and Physiology I, Medical Terminology, Communication skills
ECPI
Psychology -
Catawba College
Medical Office Administration - Medical Office Procedures, Medical Terminology, Professional Communication Skills, Business Software Applications for the Medical Office, Electronic Health Records II, Knowledge of coding classification systems
Martinsburg College