Jennie Hubbard
Roscommon,MI
Summary
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Adept at streamlining appointment scheduling and patient coordination, ensuring smooth and efficient operations. Demonstrated proficiency in managing electronic health records and delivering excellent patient service.
- Excellent verbal, written, and interpersonal communication skills.
- Reliable, dedicated, and flexible team player
- Honest, trustworthy, and dedicated work ethics
- Organization and time management skills
Overview
20
20
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
04.2022 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Advanced knowledge of procedures and policies associated with coordinated care delivery and knowledge of technical health care process that include scheduling across different levels of interdisciplinary care – i.e. various scheduling requirements, outside patient referrals, follow-up care, provider availability, overbooking, consults, community care appointments, VHIC card process and BeneTravel knowledge, etc.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, record maintenance, organizing and scanning documents.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Improved office productivity by organizing supplies inventory list and requesting necessary office supplies. Verifying sufficient stock by monitoring levels and submitting replenishment orders to the AO before depletion.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information in our various systems – ISS, LEAF etc.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among veterans.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Ability to collaborate and promote effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel to accomplish a goal and ensure medical care for our veterans.
- Enhanced veteran satisfaction by efficiently managing appointment schedules and providing timely reminders
- Provided exceptional customer service to veterans, visitors, and colleagues, fostering a welcoming environment at all times.
- Implemented care and efficiency improvements to support and enhance office operations.
- Provided backup support to office staff by completing patient check in/out process daily, including completion of Return to Clinic (RTC) orders, consult follow-up, no-showing patients, answering phones and scheduling various appointments.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Health Science Support Specialist
Kirtland Health Science
09.2017 - 03.2022
- Clinical Coordinator (Nursing, Surgical Technology, Cardiac Sonography, Phlebotomy & Medical Assistants) - student clinical assignment & verify clinical documentation
- Department support to college administrators, faculty, college staff, students and outside clinical agencies
- Data entry, forms, processes, telephone - answering or referring inquiries
- Coordinates Admission Process
- Ranking of students for all Health Science programs - computes GPA, verifies required classes and grades of all students for entry to a Health Science program
- Develop clinical sites and maintain facility contracts
- Organize clinical schedule, clinical rosters and clinical placements
- Immunization tracking and compliancy of all Health Science Students
- Maintain student records - evals, contracts, medical documentation
- Organize end of program licensure and credential documents
- Data recording, processing, evaluations, accreditation agencies and boards
- Scheduling advisory meetings
- Collects and maintains graduate evaluations, instructor evaluations and clinical evaluations along with pre-graduate and post graduate surveys
- Maintains student handbooks for all Health Science programs and collaborates with IT and webmaster to keep website updated and maintained
- Function as a liaison between dean/director, faculty, students and staff
- Monitoring, ordering and stocking classroom/lab inventory and ordering office supplies
- Generating requisitions, tracking orders and processing receiving reports
- Coordinates: student orientations, nursing conference, advisory meetings, pinning ceremony, career fair and other events - programs/agendas, invitations, coordinating facility and catering needs
Bookstore Assistant/Sales/Auxiliary Services
Kirtland Bookstore
01.2014 - 09.2017
- Textbook Manager
- Coordinates the adoptions and ordering of textbooks
- Communicate with instructors and students in regards to adoptions and textbook requirements
- Process sales, returns, credit memos
- Change or edit adoptions per the request of instructors
- Create designs for special events; brochures, flyers, signs, patches etc
- Preceptor work for new staff
- Keep coworkers informed of new information on textbooks, adoptions or required materials for classes
- Maintain Regalia spreadsheet
- Year to date inventory check and maintenance
Sales/Customer Service
Rose City Greenhouse
05.2011 - 12.2013
- Customer Service
- Sales
- Floral Design
- Inventory
Business Owner
Loreen's Photography
03.2006 - 12.2011
- Company Overview: Specialized in indoor and outdoor photography
- Photography
- Computer graphic design
- Developed brochures, announcement, and cards for senior graduations and local businesses
- Specialized in indoor and outdoor photography
Switchboard Operator/Data Entry
Katie Tinker- Customer Access Department
10.2004 - 12.2006
- Registered admissions, discharges, transfers, consultations, and outpatient services
- Page codes for hospital
- Answered switchboard
- Cashier, bill collector, and bank deposits
- Preceptor for new staff
- Pre-register Testing paper work and filing
Education
Associate in Arts (AA) -
Kirtland Community College
Grayling, MIAssociate in Fine Arts -
Kirtland Community College
Grayling, MISkills
- Leadership
- HIPAA compliance
- Time management
- Professionalism and ethics
- Patient communication
- Patient Focused Care
- Proficient in veteran scheduling and patient care coordination
- Data entry proficiency
- Maintaining confidentiality
- Patient records maintenance
- Medical office support
- Medical terminology proficiency
- Conflict resolution techniques
- Inventory and supply management
- Quality assurance
- Strong communication
- Reliable team player
- Compassionate
- Adaptable
- Organizational growth
- Continuous learning mindset
- Resourcefulness and initiative
- ISS
- CPRS
- VISTA
- VHIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Retail sales
- Graphic Design
- Photography
- Google Docs
- Microsoft Office
- Adobe Photoshop
- Adobe Lightroom
Certification
Certificate of Graphic Arts
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Highly Proficient, 08/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Expert, 08/01/21, Responding to customer situations with sensitivity
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
04.2022 - Current
Health Science Support Specialist
Kirtland Health Science
09.2017 - 03.2022
Bookstore Assistant/Sales/Auxiliary Services
Kirtland Bookstore
01.2014 - 09.2017
Sales/Customer Service
Rose City Greenhouse
05.2011 - 12.2013
Business Owner
Loreen's Photography
03.2006 - 12.2011
Switchboard Operator/Data Entry
Katie Tinker- Customer Access Department
10.2004 - 12.2006
Associate in Fine Arts -
Kirtland Community College
Associate in Arts (AA) -
Kirtland Community College
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Heath RuckHeath Ruck
Owner Northwinds Lodge at Self-employeedOwner Northwinds Lodge at Self-employeed