Tashara Patterson

• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
• Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.

Process and verify prescription orders accurately and efficiently using pharmacy management software.
Assist pharmacists in verifying prescription accuracy, dosage instructions, and drug interactions.
Handle prescription refill requests, prior authorizations, and insurance claims processing.
Collaborate with healthcare providers and insurance companies to resolve prescription issues.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.