Tasharra Tillman
Toomsuba,MS
Summary
Driven by a results-focused approach, I leveraged my sales expertise and staff management skills at Jacks Family Restaurant to enhance operational efficiency and foster a team-oriented environment. My strategic merchandise displays and effective leadership significantly improved store performance, embodying my ability to drive business development and build strong relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Jacks Family Resturant
Meridian, MS
02.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Team Leader
Walmart
Meridian, MS
09.2022 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Service Representative
Best Buy
Meridian, MS
10.2018 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Manager
McDonald's
Meridian, MS
07.2013 - 09.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Diploma -
Meridian High School
Meridian, MS05.2005
Skills
Sales and marketing
Google Drive
Business development and planning
Goals and performance
Business initiatives proficiency
Staff Management
Relationship building and management
Staff Scheduling
POS systems operations
Sales expertise
Certification
Serv Safe Certificate
Timeline
Assistant Store Manager
Jacks Family Resturant
02.2024 - Current
Team Leader
Walmart
09.2022 - 01.2024
Customer Service Representative
Best Buy
10.2018 - 01.2022
Shift Manager
McDonald's
07.2013 - 09.2019
Diploma -
Meridian High School