Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tasharra Tillman

Toomsuba,MS

Summary

Driven by a results-focused approach, I leveraged my sales expertise and staff management skills at Jacks Family Restaurant to enhance operational efficiency and foster a team-oriented environment. My strategic merchandise displays and effective leadership significantly improved store performance, embodying my ability to drive business development and build strong relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Jacks Family Resturant
02.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Team Leader

Walmart
09.2022 - 01.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Customer Service Representative

Best Buy
10.2018 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Shift Manager

McDonald's
07.2013 - 09.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

Diploma -

Meridian High School
Meridian, MS
05.2005

Skills

Sales and marketing

Certification

Serv Safe Certificate

Timeline

Assistant Store Manager

Jacks Family Resturant
02.2024 - Current

Team Leader

Walmart
09.2022 - 01.2024

Customer Service Representative

Best Buy
10.2018 - 01.2022

Shift Manager

McDonald's
07.2013 - 09.2019

Diploma -

Meridian High School

Similar Profiles

CREATE PROFILE
Tasharra Tillman