Tashaun Osby-Miller
San Jose,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2027
2027
years of professional experience
Work History
Barista
Compass Group USA
San Jose
2022 - Current
- Crafted quality beverages following established recipes and standards to satisfy customers.
- Educated patrons on coffee and tea selections to enhance their experience.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Collaborated with team members to manage customer orders efficiently during peak hours.
- Improved beverage preparation times through streamlined workflows and effective task assignments.
- Resolved customer complaints promptly, turning challenges into positive experiences for patrons.
- Operated espresso machines proficiently, ensuring consistent quality across all beverage offerings.
- Monitored inventory levels regularly, facilitating timely restocking of supplies as needed.
- Processed transactions accurately using the POS system, maintaining cash handling protocols effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Compass Group USA
Mountain View, CA
02.2022 - 08.2022
- Used my knowledge of coffee to help educate customers about the espresso bean that was in their drink.
- Created a welcoming space for people to come and not only have a great tasting beverage, but also an environment where they wanted to keep coming back too.
- Team Player.
- Solved problems as they arise.
- Trained new hires.
- Developed handcrafted beverages using two different types of espresso machines.
- Helped with inventory needs of the café.
Shift supervisor
Starbucks Coffee
San Jose, CA
09.2015 - 01.2022
- Created quality beverages to standard.
- Used my knowledge of coffee and tea to produce great recipes.
- Covered production demands with well-coordinated schedules and work assignments.
- Managed shift records, producing timely reports to keep management up to-date.
- Completed jobs with high accuracy, carefully studying schedules and estimating labor requirements for effective planning.
- Cemented employee understanding of job duties and performance objectives with effective training programs.
- Controlled team behavior and daily activities through effective disciplinary and motivational measures.
- Maintained compliance with OSHA requirements through well-implemented safety standards.
- Trained and was a mentor for team members in company policies and led by example to promote company mission and values.
- Developed solid relationships with staff, customers, and vendors.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Troubleshot problems and developed successful solutions.
- Helped team handle high -volume work by prioritizing tasks and organizing supplies.
- Developed cash management skills, working with the POS system, configuring tips for each partner, and handling store deposits.
Education
Associate’s - undefined
San Jose City College
San Jose, CA01.2013
High School Diploma - undefined
Branham High school
San Jose, CA01.2009
Skills
- Inventory control
- Time management
- Detail oriented
- Employee training
- Inventory organization
- Microsoft Word
- Microsoft Power Point
- Performance improvement
- Decision making
- Customer service
- Verbal and written communication
- Strong skills providing instruction to children
- Excellent interpersonal and age-appropriate communication
- Patience and self-control skills
- High physical stamina and perseverance
- Decision making, critical thinking, evaluation, and problem-solving
Timeline
Barista
Compass Group USA
02.2022 - 08.2022
Shift supervisor
Starbucks Coffee
09.2015 - 01.2022
Associate’s - undefined
San Jose City College
High School Diploma - undefined
Branham High school
Barista
Compass Group USA
2022 - Current