Summary
Overview
Work History
Education
Skills
Timeline
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Tashavia Campbell

Shreveport,USA

Summary

Dynamic Customer Support Specialist with proven success at GDiT in enhancing client relationships and driving repeat business. Skilled in problem-solving and complaint handling, I consistently deliver exceptional service while managing high-stress situations. My expertise in CRM software and active listening has led to increased customer satisfaction and loyalty. Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication. Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

GDiT
Shreveport, LA
05.2022 - 11.2025
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a average of 35 to 40 high volume inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Customer Service Representative

Chewy.com
Shreveport, LA
05.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Northwood High School
Shreveport, LA
05-2021

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Help desk support
  • Product knowledge
  • Active listening
  • Quality assurance

Timeline

Customer Support Specialist

GDiT
05.2022 - 11.2025

Customer Service Representative

Chewy.com
05.2021 - 05.2022

High School Diploma -

Northwood High School
Tashavia Campbell