Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tashawai Randle

Ridgeland,MS

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

17
17
years of professional experience

Work History

Customer Experience Supervisor

Comcast
01.2015 - Current
  • Responsible for coaching, inspiring, motivating, guiding and developing a team of customer experience agents that are focused on retaining customer who request to disconnect or downgrade service
  • Fosters a positive team environment that enable employees to maximize performance, progress their careers and become a promoter of the company.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Customer Service Retention Specialist

Comcast
08.2006 - 01.2015
  • Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customers' concerns and comments.
  • Effectively communicate information, verbally and/or in writing, in a clear and informative manner and take appropriate ownership and accountability for customer issues and concerns, minimizing the need for future contacts.
  • Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policies and procedures, account status, marketing promotions and campaigns, serviceability, service problems, and more, as the need arises.
  • Analyze and solve problems regarding billing, service, sales, retention, and other issues.

Education

No Degree - Accounting

Jackson State University
Jackson, MS

Skills

  • Special Assignments
  • User Experience
  • Training Programs
  • Sales Experience
  • Retention Management
  • Customer Care
  • Motivational Leadership

Timeline

Customer Experience Supervisor

Comcast
01.2015 - Current

Customer Service Retention Specialist

Comcast
08.2006 - 01.2015

No Degree - Accounting

Jackson State University

Similar Profiles

CREATE PROFILE
Tashawai Randle