TaShawn Jones

• Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Managed patient registration processes to ensure accurate information collection and compliance with healthcare regulations.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

• Delivered packages efficiently, ensuring timely arrival while adhering to safety protocols.
• Navigated complex routes using GPS technology
• Communicated with dispatch to resolve issues and enhancing delivery routes.
• Maintained vehicle cleanliness and performed routine inspections for safety compliance.
• Handled packages responsibly, reducing instances of damage or loss during transit.

• Supervised daily operations to ensure exceptional customer service and vehicle availability.
• Trained staff on operational procedures and rental system software for efficiency.
• Monitored fleet condition and coordinated maintenance schedules to ensure safety compliance.
• Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
• Conducted performance evaluations to identify training needs and promote team development.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Maintained organized and visually appealing paint displays to enhance customer experience.
• Provided expert advice on color matching and application techniques to ensure customer satisfaction.
• Trained new associates on product knowledge, inventory management, and customer service best practices.
• Collaborated with team members to execute promotional events, driving increased sales of paint products.
• Resolved customer inquiries and issues efficiently, fostering positive relationships and repeat business.
• Evaluated weekly performance to maintain sales goals and drive productivity levels.
• Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
• Offered color matching expertise and paint product selection advice to assist customers with paint choice.