Tashawna Fluker
Chicago,IL
Summary
Efficient Accounting and Finance Specialist. A Southern New Hampshire University Graduate, with over 10 years of work experience. Aiming to leverage a proven knowledge of conflict resolution, records management, and clients needs with assessment skills. Resourceful individual with experience in an accounting unit. Moreover, I am competent in financial crimes investigation and researching with proficiency in investigation skills. Analytically sharp known for high productivity and efficient task completion. Possess specialized skills in financial analysis, tax preparation, and budget management. Excel in critical thinking, problem-solving, and effective communication, leveraging these soft skills to navigate complex financial landscapes and support team objectives with precision and clarity. Skilled in Patient Access operations with robust experience in healthcare administration. Known for superior patient service and adept at utilizing Electronic Health Record (EHR) systems. Possess strong skills in communication, scheduling appointments, insurance verification, and data entry. Demonstrated ability to improve patient satisfaction consistently across previous roles. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
22
22
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
Chicago, IL
04.2023 - Current
- Extensive knowledge of the EPIC systems
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Reviewed flagged items daily and resolved issues.
- Submitted electronic bills following facility and legal compliance standards.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Recorded information about status of collection efforts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Explained various admission forms and policies, acquiring signatures for consent
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Counselled patients on potential financial liabilities and payment requirements.
- Screened patients for eligibility for state, local and federal assistance programs.
- Reported liabilities and risk management concerns to supervisor for review.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
Checkchangers
Teller Supervisor
Chicago, IL
09.2002 - 03.2023
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Oversee the flow of cash or financial instruments.
- Examine, evaluate, or process loan applications.
- Recruit staff members and oversee training programs.
- City stickers and State license registrations, cash handling, balancing drawers and vaults as well, great customer service and multi-tasking skills, bill payments, trained to work in any environment especially fast paced, Notary Public,Employee training, overall manage the store.
- Recognized by management for providing exceptional customer service.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Performed audit procedures to validate financial report data.
- Checked and reconciled bank deposits and payments.
- Identified, researched and resolved financial reporting and auditing issues.
Education
Bachelor of Science - Accounting And Finance
SOUTHERN NEW HAMPSHIRE UNIVERSITY
05.2020
Skills
- Critical thinking
- Data management
- Friendly, positive attitude
- Analytical
- Communication
- Organizational skills
- Flexible
- Decision-making
- Conflict resolution
- Working collaboratively
- Computer skills
- Teambuilding
- Research skills
- Risk analysis
- Research abilities
- Financial Investigations expertise
- Activity planning
- Healthcare industry
- Patient intake
- Patient admitting
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
04.2023 - Current
Checkchangers
Teller Supervisor
09.2002 - 03.2023
Bachelor of Science - Accounting And Finance
SOUTHERN NEW HAMPSHIRE UNIVERSITY