Tashawna Taylor
Brooklyn,NY
Summary
Experienced human services leader in social services, with senior-level case management experience and currently pursuing BS in Psychology. Current work experience includes supporting high-need clients in supportive housing; with diverse and challenging case loads. Independent ability to strategically assess and plan in order to create an effective client community integrated solution. With a track record of strong conflict resolution and advocacy skills implemented by resident engagement, and staff guidance I'm prepared to leverage my experience, abilities, and professional knowledge to take on challenging a new role. Willing to relocate to: New York, NY - Brooklyn, NY Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Mosaic Mental Health
06.2025 - Current
- Manage 9 high priority supportive-housing caseload including assessments, service plans, home visits, and safety checks.
- Provide crisis intervention, rehabilitative counseling, and symptom-management support.
- Coordinate care with hospitals, shelters, outpatient providers, and ACT/PROS teams.
- Navigate HRA, SSI/SSD systems to resolve benefits and housing barriers.
- Maintain billable documentation; support team with documentation accuracy, workflow structure, and engagement strategies.
- Developed and implemented a standardized Case Management Table of Contents that was reviewed and approved by OMH and adopted agency-wide as Mosaic’s new documentation framework, improving audit readiness and consistency across programs.
Case Manager
African American Planning Commission, Inc.
Brooklyn, NY
09.2022 - 06.2025
- Completed bio-psychosocial assessments and individualized service plans.
- Coordinated referrals for mental health, medical and community resources.
- Provided tenancy support and monitored compliance with program expectations.
- Maintained accurate documentation for a caseload of 32, ensuring compliance with regulations and confidentiality requirements
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
Case Manager/Acting Case Manager Supervisor
Samaritan Daytop Village
08.2021 - 09.2022
- Coordinated client intakes for caseload of 24 along with completing assessment processes to ensure comprehensive service delivery.
- Complete individualized treatment plans based on client needs and goals.
- Facilitated access to community resources, enhancing client support systems.
- Conducted file reviews and supported compliance audits
- Developed individual and group sessions to promote positive behavior change for clients.
- Trained new case managers, raising the team's overall competency and service delivery standards.
Case Manager
The Doe Fund
06.2019 - 10.2019
- Assist clients with obtaining independent living.
- Generate bi-weekly Independent Living Plan's through CARES.
- Teach independent and living strategies class.
- Make sure all clients are meeting their program needs as well as adhering to DHS rules and regulations.
Peace Officer
Dept. Homeless Service
07.2015 - 06.2019
- Monitored safety and security of facilities to ensure compliance with regulations.
- Responded to incidents, providing immediate assistance and de-escalation tactics.
- Collaborated with social services to support homeless individuals in crisis situations.
- Conducted routine patrols to identify potential risks and enhance community safety.
- Developed and implemented incident reporting procedures to improve documentation accuracy.
- Participated in ongoing training programs, continuously enhancing knowledge of law enforcement techniques and best practices.
- Ensured accurate incident reporting by maintaining detailed logs of daily activities, observations, and interactions with the public or other law enforcement personnel.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN05-2027
Skills
- Crisis Intervention & Deescalation
- Compliance
- Case management
- Trauma-Informed Engagement
Certification
- First Aid Certification
- CPR Certification
Languages
English
Timeline
Senior Case Manager
Mosaic Mental Health
06.2025 - Current
Case Manager
African American Planning Commission, Inc.
09.2022 - 06.2025
Case Manager/Acting Case Manager Supervisor
Samaritan Daytop Village
08.2021 - 09.2022
Case Manager
The Doe Fund
06.2019 - 10.2019
Peace Officer
Dept. Homeless Service
07.2015 - 06.2019
Bachelor of Science - Psychology
Capella University