Lindsy Kelley
Oklahoma City
Summary
Operations and behavioral health professional with over 6 years of experience integrating direct care and clinical expertise with leadership in digital platforms and remote team management. Proficient in patient and stakeholder management, policy enforcement, crisis intervention, and data-driven program coordination. Demonstrated ability to lead cross-functional teams, optimize workflows, and implement growth strategies while ensuring compliance with company policies and healthcare regulations (HIPAA & State standards). Recognized for effectively blending behavioral expertise, operational leadership, and compliance to enhance engagement, safety, and team management, resulting in measurable growth.
Overview
2026
2026
years of professional experience
Work History
Digital Operations & Community Str Manager
Self Employed
Remote
08.2022 - Current
- Managed comprehensive operations for a multi-platform digital brand, effectively serving a diverse audience of thousands.
- Directed training initiatives and scheduling for a team of 10+ moderators, focusing on maintaining platform integrity and content safety.
- Crafted and maintained community policies that align with platform standards while addressing emerging regulatory challenges.
- Monitored and evaluated performance metrics from various platforms to inform content strategy.
- Spearheaded audience growth initiatives, driving engagement and follower increases.
- Cultivated strategic partnerships and audience communications to reinforce brand presence in the market.
- Provided essential graphic design and content editing assistance to maintain brand consistency.
- Executed real-time crisis response and conflict de-escalation techniques to maintain audience engagement during live broadcasts.
- Coordinates networking opportunities and community collaborations to expand reach
- Developed and implemented strategic marketing plans to enhance brand visibility.
- Analyzed market trends and consumer behavior to support the development of effective business strategies.
Healthcare technician
Veterans affairs hospital
2024 - 2025
- Executed venipuncture procedures and collected blood specimens from patients in a high-volume clinical environment.
- Implemented protocols for proper patient identification labeling of specimens to enhance procedural accuracy.
- Implemented rigorous infection control measures and safety standards to safeguard patient health during blood collection.
- Provided empathetic support and care to patients throughout phlebotomy procedures to enhance patient experience.
- Executed efficient processing and preparation of specimens to facilitate prompt laboratory analysis.
- Monitored and replenished phlebotomy supply inventory, guaranteeing consistent availability to support uninterrupted clinical operations.
- Protected sensitive patient data by adhering to HIPAA guidelines at all times.
- Executed phlebotomy procedures in accordance with established standard operating procedures (SOPs) to maintain safety and quality standards.
Registered Behavior Technician
Multiple Providers
Various
2018 - 2024
- Implemented individualized behavior intervention plans to enhance client engagement and progress.
- Collaborated with multidisciplinary teams to assess client needs and track behavioral changes.
- Utilized data collection methods to analyze client behavior and adjust strategies accordingly.
- Trained new staff on effective behavior modification techniques and best practices.
- Led workshops to educate families on behavior management strategies, fostering collaboration in care plans.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Program Coordinator/ Patient Care Coordinator
Multiple Providers
Oklahoma City, OK
2020 - 2022
- Oversaw coordination of program logistics, facilitating on-time service delivery among diverse providers.
- Oversaw records management processes to uphold HIPAA compliance standards.
- Cultivated effective stakeholder communications to promote teamwork and synergy among internal teams and external partners.
- Implemented streamlined reporting systems, resulting in improved accuracy and efficiency for program documentation and analytical tasks.
- Assisted patients by coordinating appointments, managing referrals, and facilitating follow-up care.
- Facilitated insurance verification and prior authorization procedures to maintain accurate patient records within EMR systems.
- Enabled effective dialogue between healthcare providers and patients to support seamless care transitions.
- Oversaw admissions for both outpatient and inpatient services, ensuring efficient patient flow and compliance with protocols.
Behavioral Health Technician
SSM Health
2023 - 2024
- Oversaw mental health recovery initiatives for adolescent patients in inpatient environments. Collaborated with multidisciplinary teams to address the needs of pediatric and adolescent patients facing diverse mental health challenges, including autism, ODD, MDD, anxiety, and bipolar disorder.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Monitored patient behavior and emotional well-being to ensure safety and therapeutic effectiveness.
- Facilitated group therapy sessions under the supervision of a licensed therapist, promoting patient engagement and fostering supportive environments.
Patient Care Coordinator
CVS Health
10.2021 - 02.2022
- Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
- Assess patient needs and document referral requests for coordination of care.
- Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
- Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
- Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.
Registered Behavior Technician (RBT)
KidsChoice Therapy & Play Center
09.2021 - 10.2021
- Implemented behavior plans to effectively modify client behavior and promote positive outcomes.
- Utilized therapeutic play methods to engage clients and facilitate emotional expression in a supportive environment.
Individual Program Coordinator / Group Home Manager
Center of Family Love
06.2021 - 08.2021
- Oversee staff training and supervision
- Assist with planning and coordination of programs
- Oversee implementation of program policies and practices
- Manage staff work assignments, workloads and work schedules
- Administer or oversee fund raising operations for practices
- Coordinate interactions/relationships between staff, clients, administrators and all other program stakeholders
- Schedule and organize program-related meetings and events
- Oversee the use of technology for program operations, such as video conferencing technology, presentation software and other communications technologies, for instance
- Create and maintain program records, reports, presentations and proposals
- Facilitate positive relations between the program team, the public, and other departments within the organization, and all other involved parties.
- Pass medication as needed
- Work In-home with residents as needed
- Cook/clean as needed
Registered Behavior Technician (RBT)
BlueSprig
02.2021 - 06.2021
- Using Applied Behavior Analysis and PEAK programs, I am able to successfully deliver behavioral support
- I have gained skills in Behavior momentum, crisis management, active listening skills, and am trained in trauma care.
Registered Behavior Technician (RBT)
Behavioral Innovations
12.2020 - 02.2021
- I teach children daily living skills, functional play, communication skills, Social and emotional skills and etc based on their individualized behavior plan. This is based upon applied behavior analysis practices and principles. I have been taught to implement a variety of techniques such as net, dtt, prt, and dro.
Behavior Technician
Spectrum of Love Childcare
08.2020 - 02.2021
- Address parent behavior concerns.
- Act as liaison between administrative staff and families.
- Act as a special needs daycare teacher when needed. (Implement/create structure, Implement academics, create lesson plans, etc)
- De-escalation of behaviors.
- Knowledge of Autism and other special needs.
- Knowledge of each specific child and their care plan.
- Memorization of child's allergies.
- Data taking, filing, and documentation.
- Training of new hires.
Behavioral Health Technician
Niznik behavioral health
12.2018 - 11.2019
- Current plans for dually diagnosed patients.
- Developed comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills along with DBT and CBT based coping mechanisms.
- Documented all patient information including service plans, treatment reports and progress notes.
- Assisted clinical staff in therapeutic note taking and charting.
- Learned to recognize behaviors associated with substance abuse and recognize signs of being under influence of alcohol or drugs.
- Followed standard admissions procedures and documentation requirements for all client intakes and discharges.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Organized theme-related courses and events.
- Tracked client movement on and off unit by documenting times and destinations of clients.
Behavior technician
Centria
03.2018 - 08.2018
- Developed activity plans and instructional materials to assist with treatment.
- Documented activities and behaviors into company systems.
- Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
- Addressed program and policy issues, developed best practices and improved service delivery.
- Worked as a liaison between BCBA, Case Management, Corporate and Families.
- Facilitated parent support groups that addressed topics such as positive discipline and parenting styles.
- Conducted needs' assessments and referred clients to financial, medical, educational, and social services.
- Conducted quarterly and annual reviews of direct reports.
- Addressed questions and concerns from the general public.
- Referred clients to partner agencies for additional services.
- Great knowledge of symptomatology of mental disorders and developmental disorders.
- Great memorization of client medical concerns, medical interactions, diagnosis, signs and symptoms.
- Implementation of behavior plan based on positive psychology, behavior modification techniques such as; behavior momentum, DTT (discrete trial training), PRT (Pivotal response training), VBI (Verbal Behavior Intervention), DIR/Floortime and many others.
- Implemented some academics, occupational therapy, speech therapy, and social and/ group therapeutic practices.
DSP
Mosaic
04.2012 - 10.2013
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Maintained all confidential personnel files, licensing and CPR compliance records.
- Managed caseload of 20-100+ clients, providing education, treatments, IV therapy, g-tube/j-tube, and wound care. (Under RN supervision)
- Treated patients with strokes, head traumas, seizure disorders, comas and intracranial hematomas, mental illnesses, and physical disabilities.
Education
High School Diploma -
Ingalls High School
Ingalls, KS01-2012
High School Diploma - Psychology
Garden City Community College
Garden CitySkills
- Motivational Interviewing
- EMR & Data Systems Management
- Cross-Functional Communications
- Team Leadership & Supervision
- Healthcare Compliance (HIPAA & Regulatory Standards)
- Crisis Intervention & Deescalation
- Process Improvement & Workflow Optimization
- Remote Team Collaboration & Digital Platform Management
- Patient & Stakeholder Relationship Management
Timeline
Digital Operations & Community Str Manager
Self Employed
08.2022 - Current
Patient Care Coordinator
CVS Health
10.2021 - 02.2022
Registered Behavior Technician (RBT)
KidsChoice Therapy & Play Center
09.2021 - 10.2021
Individual Program Coordinator / Group Home Manager
Center of Family Love
06.2021 - 08.2021
Registered Behavior Technician (RBT)
BlueSprig
02.2021 - 06.2021
Registered Behavior Technician (RBT)
Behavioral Innovations
12.2020 - 02.2021
Behavior Technician
Spectrum of Love Childcare
08.2020 - 02.2021
Behavioral Health Technician
Niznik behavioral health
12.2018 - 11.2019
Behavior technician
Centria
03.2018 - 08.2018
DSP
Mosaic
04.2012 - 10.2013
Healthcare technician
Veterans affairs hospital
2024 - 2025
Registered Behavior Technician
Multiple Providers
2018 - 2024
Program Coordinator/ Patient Care Coordinator
Multiple Providers
2020 - 2022
Behavioral Health Technician
SSM Health
2023 - 2024
High School Diploma -
Ingalls High School
High School Diploma - Psychology
Garden City Community College
Additional Skills
- Graphic design & content editing
- Remote team management tools: Zoom, Discord, Copilot, Teams
- Social Media Analytics & Growth Strategy
- CPR/First Aid
- RBT Certification (Expired)