Tashayla Miller
Rockford,IL
Summary
Dedicated healthcare professional and Cum Laude graduate pursuing admission to Master's of Occupational Therapy program. Contributed 55+ hours in occupational therapy observations, demonstrating a solid foundation in patient monitoring and community volunteering. Ready to leverage communication and active listening skills in advanced rehabilitation training.
Overview
8
8
years of professional experience
Work History
Receptionist
Physicians Immediate Care
10.2020 - Current
- Greeted visitors warmly, creating a welcoming atmosphere and enhancing first impressions. and customers professionally and provided friendly, knowledgeable assistance.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Streamlined front desk operations by managing phone calls, emails, and walk-in clients to enhance service delivery.
- Coordinated communication between medical staff and patients, ensuring timely information exchange.
- Maintained accurate patient records using electronic health record systems for seamless access to information.
Patient Safety Observer
UW Health
06.2023 - 08.2025
- Monitored patient status and communicated changes to healthcare team to facilitate timely interventions.
- Ensured compliance with safety and quality standards during patient interactions to uphold care integrity.
- Maintained accuracy in data collection by reviewing and updating observation protocols, ensuring consistency across team members.
- Documented observations accurately in electronic health records.
Cashier
Walmart
08.2018 - 10.2020
- Created a positive first impression by greeting customers warmly. entering store and responding promptly to customer needs.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained clean and organized checkout areas to enhance shopping experience for customers.
- Restocked and organized merchandise in front lanes to maintain product availability and streamline checkout process.
- Trained new cashiers on operational procedures and best practices to ensure consistent service quality.
Education
Bachelor of Arts - Psychology
Northern Illinois University
Dekalb, IL05-2024
Skills
- Customer/Client relations
- Effective communication
- Verbal and written communication
- Attention to detail
- Organizational skills
- Time management
- Active listening
Volunteer work
- Prepared and distributed food to community members.
- Worked collaboratively with volunteers to serve families efficiently.
- Demonstrated compassion and professionalism while interacting with clients.
- Led and supported arts and crafts activities that encouraged creativity and fine motor development.
Timeline
Patient Safety Observer
UW Health
06.2023 - 08.2025
Receptionist
Physicians Immediate Care
10.2020 - Current
Cashier
Walmart
08.2018 - 10.2020
Bachelor of Arts - Psychology
Northern Illinois University