Tasheana Ward
Ocala
Summary
Dynamic Collections Agent with a proven track record at Terminix International, excelling in debt negotiation and payment arrangement. Skilled in managing delinquent accounts while maintaining professionalism under pressure, resulting in increased customer loyalty. Achieved significant debt recovery through effective communication and customized repayment plans.
Overview
22
22
years of professional experience
Work History
Collections Agent
Terminix International
02.2013 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Customer Service Representative
ACCENT
01.2003 - 02.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Assistance
Ultrasound Diagnostics School
Tampa, FLHigh School Diploma -
Moore Mickens Education Center
Dade City, FL01-1999
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit adjustments
- Delinquent account management
- Credit control
- Repayment plan structuring
- Billing procedures
Timeline
Collections Agent
Terminix International
02.2013 - Current
Customer Service Representative
ACCENT
01.2003 - 02.2013
Medical Assistance
Ultrasound Diagnostics School
High School Diploma -
Moore Mickens Education Center
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