Tasheena Thompson-Mew
Clarkston,GA
Summary
Motivated Results-Driven remote customer service specialist with over 2+ years of experience providing exceptional support via phone, email, and chat. Quick learner with a strong ability to adapt to remote work environments and use customer support tools efficiently.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Execla
09.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Wade Hampton High School
Varnville, SC06.2019
Skills
Multitasking & Time Management
Conflict Resolution & Problem Solving
Technical Troubleshooting
Data Entry & Documentation
Empathy & Active Listening
Remote Team Collaboration (Slack, Microsoft Teams)
Order Processing & Account Management
Remote Communication( Phone, Email, Chat)
Timeline
Customer Service Representative
Execla
09.2021 - 02.2024
High School Diploma -
Wade Hampton High School