Tashei Herring
Canton,OH
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Direct Support Professional
Midwest Healthcare Services
Massillon, Ohio
03.2023 - 08.2025
- Assisted individuals with daily living activities and personal care tasks.
- Communicated effectively with clients, families, and healthcare team members.
- Monitored client behavior and reported changes to appropriate personnel.
- Ensured safety protocols were followed during all interactions with clients.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Customer Service Representative
VXI Global Solutions - Canton
Canton, OH
08.2021 - 02.2023
- Assisted customers with inquiries and product information in a timely manner.
- Resolved customer complaints and issues using effective problem-solving techniques.
- Provide Tier user support via Zendesk email
- Diagnosed and resolved non-complex technical issues
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated with marketing team to coordinate social media advertising campaigns to achieve unified marketing strategy.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Utilized CRM software to track customer interactions and sales activities.
Server
IHOP
North Canton, Ohio
06.2022 - 01.2023
- Provided friendly and attentive service to guests during dining experiences.
- Took accurate food and drink orders from customers at tables.
- Delivered food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Resolved customer complaints swiftly to ensure a positive dining experience.
- Processed payments efficiently while handling cash and credit transactions securely.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Package Handler
FedEx
North Canton, OH
05.2021 - 04.2022
- Inspected incoming packages for damage and ensured proper labeling standards.
- Recorded package information in tracking systems to ensure accurate inventory management.
- Followed safety protocols diligently to minimize risks during package handling tasks.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Team Member
Burger King
Canton, OH
09.2017 - 12.2019
- Provided excellent customer service during high-volume hours.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated cash register and processed transactions efficiently.
- Followed safety and sanitation protocols consistently in food preparation.
- Assisted in training new team members on operational procedures.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Prepared and assembled food items according to restaurant standards.
Sales Associate
Forever 21
North Canton, OH
08.2016 - 06.2017
- Organized merchandise displays to enhance customer engagement and shopping experience.
- Collaborated with team members to ensure a smooth flow of sales operations.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Monitored inventory levels and restocked shelves to ensure product availability for customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers in selecting products and making informed purchasing decisions.
Education
McKinley Senior HighSchool
Canton, OHSome College (No Degree) - Medical Assistant
Herzing University
Akron, OH 05.2025 -
Skills
- Personal care assistance
- Computer
- Software
- Sales
- Cooking
- Data analysis
- Communication strategies
- Active listening
Timeline
Some College (No Degree) - Medical Assistant
Herzing University
05.2025 -
Direct Support Professional
Midwest Healthcare Services
03.2023 - 08.2025
Server
IHOP
06.2022 - 01.2023
Customer Service Representative
VXI Global Solutions - Canton
08.2021 - 02.2023
Package Handler
FedEx
05.2021 - 04.2022
Team Member
Burger King
09.2017 - 12.2019
Sales Associate
Forever 21
08.2016 - 06.2017
McKinley Senior HighSchool