Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasheka Davis

Douglasville ,GA

Summary

Detail-oriented Senior Billing & Enrollment Analyst with over 10 years of experience in medical billing, coding, claims processing, and financial analysis. Strong problem-solving and analytical skills, specializing in investigating claim discrepancies and optimizing payment processes. Skilled in utilizing various billing systems and collaborating across departments to ensure seamless operations. Ability to manage high-volume claims, maintain data accuracy, and deliver exceptional customer service.

Overview

14
14
years of professional experience

Work History

Senior Billing & Enrollment Analyst

Cigna
01.2022 - Current
  • - Process and manage 100+ patient claims daily, ensuring accuracy and compliance with regulations.
  • - Analyze and resolve 30-40 claim discrepancies per day, reducing billing errors and improving efficiency.
  • - Conduct financial screening to determine eligibility for payment programs.
  • - Utilize data analytics to identify trends in billing issues and implement corrective actions.
  • - Collaborate with cross-functional teams to optimize billing and enrollment workflows.
  • Remote

Licensed Personal Lines Agent

Safeco, Liberty Mutual
01.2021 - 01.2022
  • - Assisted customers & agents with policy creation, payments, and inquiries.
  • - Managed 40-50 calls daily, resolving complex billing concerns.
  • - Delivered exceptional customer service, improving client retention and satisfaction.
  • Remote

Commercial Collection Agent

Comcast
01.2020 - 01.2021
  • - Collected payments from 40-50 business accounts daily.
  • - Managed 100-150 inbound & outbound calls regarding delinquent accounts.
  • - Assisted with onboarding and training of new hires.
  • Remote

Healthcare Concierge

CVS Health
01.2019 - 01.2020
  • - Assisted 25-30 patients daily with medical billing inquiries and insurance navigation.
  • - Provided support for CPAP device users, ensuring proper usage and compliance.
  • - Managed high-volume clinic flow while maintaining efficiency and patient satisfaction.

Billing Representative

Partners Pharmacy
01.2015 - 01.2017
  • - Processed insurance claims, ensuring timely approvals and payments.
  • - Worked with Medicare, Medicaid, and commercial insurance providers for claim resolutions.
  • - Assisted in training new hires on company-specific billing policies and procedures.

Pharmacy Technician

CVS Pharmacy
01.2011 - 01.2013
  • - Managed a 50-call daily workflow, handling insurance claim rejections and payment processing.
  • - Processed and verified prescription claims for accuracy and compliance.
  • - Coordinated with healthcare providers to resolve prescription-related issues.

Education

Bachelor of Science - Business Management

Southern New Hampshire University
04.2025

Skills

  • - Medical Billing & Coding (CPT, ICD-10, HCPCS)
  • - Claims Processing & Adjustments
  • - Revenue Cycle Management (RCM)
  • - Financial Analysis & Reconciliation
  • - Insurance Verification (Medicare, Medicaid, Commercial Payers)
  • - Data Analysis & Reporting
  • - Electronic Health Records (EHR) & Billing Systems
  • - Customer Service & Conflict Resolution

Timeline

Senior Billing & Enrollment Analyst

Cigna
01.2022 - Current

Licensed Personal Lines Agent

Safeco, Liberty Mutual
01.2021 - 01.2022

Commercial Collection Agent

Comcast
01.2020 - 01.2021

Healthcare Concierge

CVS Health
01.2019 - 01.2020

Billing Representative

Partners Pharmacy
01.2015 - 01.2017

Pharmacy Technician

CVS Pharmacy
01.2011 - 01.2013

Bachelor of Science - Business Management

Southern New Hampshire University

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