Hi, I’m
Tashemia Tucker
CHICAGO,IL
Summary
Experienced in customer service, cash handling, sales, and promotions. Excellent communication skills. Proven track record in staff development and attention to detail. Skilled in implementing safety protocols and ensuring regulatory compliance for a secure work environment. Proactive in addressing potential safety concerns through risk assessment and hazard analysis. Expertise in conducting thorough incident investigations and developing comprehensive safety training programs.
Overview
13
years of professional experience
Work History
Circle K
Store Manager
12.2019 - Current
Job overview
- As a store manager I recruited, hired and trained 12 employees as welled as developing the store staff, by doing this I promoted an assistant manager from my store she became a strong and reliable store manager
- My boss promoted me to train all the xeMITs (Mangers in Training) in our district
- I analyzed daily sales and expense information, developing plans to maximize sales and net profits because of this every 2 month I scored a 96-98 % on my inventory report
- I reached desired objectives by evaluating and developing specific action plans that address the store needs by doing this my first 3 month increased my store sales by 15% and increased my employee’s morale, by setting expectations for each of them while getting to know them
- Within 6 months I was selected by the Vice President himself to be highlight in a commercial for Circle K; he was imposed with my sales and my store presentation also the engagement of my staff
- I trained my staff on lift weekly and because of this we always had a 36% upselling score which made us the top store in our district in lift sales promotions
Liberty Tax Services (Seasonal)
Manager
12.2015 - Current
Job overview
- Supervised employee’s customer service performance and tax filing work
- Completed financial reports
- Maintained database of clients’ payments and send updates to corporate office
- Oversaw logs of cash payments received, cash payments dispensed, and reconcile safe daily
- Maintained current knowledge of federal and state regulations and procedures
Liberty Tax Services (Seasonal)
Call Center
12.2015 - Current
Job overview
- Handles over 50 incoming and outgoing clients calls a day
- Set appointments and follow up with clients via email and phone
- Place calls to clients for the purpose of actively promoting sales and services
Family Dollar
Store Manager
03.2019 - 12.2019
Job overview
- Completed store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff by recruiting, selecting, orienting, and training employees I oversaw 15 employees
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results which 1 of my ASM became a store manager in a month of working with me
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records: my sales increase 30% and maintain being in the top 3 of 10 stores
- Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures which helped my turn-over rate, decreasing it to a 7%
Family Dollar
Assistant Manager
11.2018 - 03.2019
Job overview
- Greet and assist customers in a positive manner
- Answers questions and resolves customer concerns
- Maintain the cleanliness of the store, well-stocked store for customers
- Organized merchandise from the delivery truck and transfers the merchandise from the stockroom to store
- Assist the Store manager in daily operation including paperwork, ordering merchandise, overseeing cash control, merchandising product and assisting with schematics and price changes
Chase CIS (Randstad Temp. Agency)
Remittance Processing Specialist
01.2018 - 11.2018
Job overview
- Preparing batches of work by extracting paper work from envelops
- Balancing/reconciling electronic and paper documentation
- Analyze and comprehend client’s standards operating procedures and instructions
- Attention to detail with accuracy and good “eye”- “hand” coordination
- Strong ability to complete multiple manual tasks per transaction with precision
Walmart
Assistant/Support Manager
03.2014 - 04.2016
Job overview
- Provided and maintained strong relationships with customers and the community partnerships
- Drove the sales of the store resulting in a 2% increase my first 2 months there
- Oversaw cash control – received cash delivery, used manager code to open store safe, count deposit to verify, place deposit in safe also ordered cash
- Created employee schedules, performed payrolls, and enforced company policies and procedures including disciplinary actions
- Lead and developed the store associate’s knowledge and skills which dropped the stores turnover rate by 5% and within my first year 2 of the associates I mentored became department managers
CVS
Shift B Supervisor
08.2011 - 07.2015
Job overview
- Supervised and trained team of 10 employees
- Maintained high customer service satisfaction ratings for store
- Executed locking of safe and setting of alarms when closing and opening the store
- Delivered deposits to and secured changed from the bank and balanced impress funds
- Balanced store safe daily
Education
IRS certified Tax Preparer
12.2021
BankWork$ Financial Career Program
11.2021
Skills
- Incident Investigation
- Implementing policies
- Hazard Identification
- Staff Training
- Incident Reporting
- Safety audits
- Accident investigation
- Safety Auditing
- Incident Response
- Regulations and compliance
- Knowledgeable in Safety Standard
- Compliance Management
- Site assessment
- Occupational health management
- Developing training programs
- Safety training development
- Performance Management
- Chemical Handling
- Policy Development
- Health & safety leadership
- Fall protection
- Safety policy writing
- Safety hazards analysis
- OSHA rule enforcement
Accomplishments
School Bus Trainer certificate
Timeline
Store Manager
Circle K
12.2019 - Current
Store Manager
Family Dollar
03.2019 - 12.2019
Assistant Manager
Family Dollar
11.2018 - 03.2019
Remittance Processing Specialist
Chase CIS (Randstad Temp. Agency)
01.2018 - 11.2018
Manager
Liberty Tax Services (Seasonal)
12.2015 - Current
Call Center
Liberty Tax Services (Seasonal)
12.2015 - Current
Assistant/Support Manager
Walmart
03.2014 - 04.2016
Shift B Supervisor
CVS
08.2011 - 07.2015
IRS certified Tax Preparer
BankWork$ Financial Career Program
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