Tashena Johnson
Gus's Famous fried chicken
New Orleans,USA
1
Certification
19
years of professional experience
Dynamic Food and Beverage Director at Sodexo Live with extensive restaurant and hospitality experience. Proven leadership in training and developing teams while managing budgets and inventory. Skilled in conflict resolution and menu planning, ensuring exceptional customer service and regulatory compliance. Committed to enhancing operational efficiency and guest satisfaction.
Work History
Key Manager
1 Year 11 Months- Open and close the store cash handling, keeping company standards Maintained adherence to state code requirements. handling guest and staff issues during the shift.
- Oversaw daily operations to ensure efficiency and quality standards are met.
- Trained and mentored staff on best practices for food safety and customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Food and Beverage Director
1 Year 4 Months- Managed food and beverage program for airport lounge in MSY, overseeing all orders for food and beverage, including alcohol.
- Ensured adherence to budget limits to maintain financial control.
- Train all food and beverage employees and Bartenders.
FOH manager/BOH manager
10 Months- Managed daily operations for FOH and BOH, ensuring smooth service delivery.
- Handled cash transactions and maintained accurate records.
- Executed daily operations day-to-day operation Managing supervisors and staff members. Reporting back to the General Manager on operations. Conducting all disciplines, pertaining to the staff and supervisor. Conducting all interviews and overseeing all terminations.
Operations Manager
1 Year 6 Months- Managing club orders at times and abiding by company standards of operation while assisting club members during club hours. Oversaw front and back of house operations during hotel Q&A inspections.
- Streamlined operational processes to enhance productivity and reduce costs across multiple departments.
- Led cross-functional teams in implementing strategic initiatives that improved service efficiency and guest satisfaction.
- Developed and maintained comprehensive training programs for staff, fostering skill development and retention.
Office Coordinator
1 Year 2 Months- As officer Coordinator for the housekeeping department responsibilities included updating housekeeper on vacant dirty room, early departures, early arrivals etc.
- Collaborated with supervisor to ensure all housekeeping tasks were completed before shift changes. Making sure all rooms were clean on housekeeper board before approving he/she could end the shift.
- Assisting in cleaning room if needed running amenities to guest if need along with dispatching employee to location of service request for guest and common areas of the hotel.
- Collaborated with the supervisor to verify cleanliness of all rooms listed on the housekeeping board prior to allowing shift end.
Fraud Prevention Analyst
9 Months- As a fraud prevention analyst working in a calls center taking call from customers pertaining to fraud on the customers' credit card or online account.
- Managed case setup for investigations on customer accounts using dual computer systems, ensuring thorough analysis.
- Placed accounts on hold and verified customer information for store transactions.
Front Desk agent
9 Months- As a front desk agent my responsibilities were to keep track of hotel inventory of room, check guest in and out of the hotel answer any hotel related inquiries from guest setting wakeup call, taxi set up, airport shuttle reservation for guest.
- Completed overnight audit, printed paperwork, and prepared system for next business day.
- Ran amenities to guest if requested.
Server
9 Months- Working at the company burger my responsibility working the cash register placing food order for customer, running food to customer and drinks from the bar.
- Completing open or closing duties to company standards.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy under high-pressure conditions.
- Trained new staff on menu offerings and service standards, enhancing team performance.
Front Desk Manager
1 Year 10 Months- Progressed from supervisor to front desk manager at Best Western Hotel, overseeing front desk operations and team development.
- My responsibility included answering email, resolving guest issues, helping front desk agent check guest in and out, monthly meeting with department heads, scheduling for front desk staff within said budget.
- Coordinating with housekeeping manager on available rooms inventory for check in.
- Ensured timely engagement with guest feedback in the company system to improve service quality.
Front Desk Supervisor/Night Auditor
2 Years 2 Months- While working at the holiday Inn I started as a front desk agent checking guest in and out handling guest complaints to company standards being promoted to a supervisor taking on the responsibility of managing the desk agents having more authority on decision making when dealing with guest complaints and staff infractions.
Server/banquet
1 Year 6 Months- While working on the Steamboat I served as a cocktail server for the dinner cruise, also hosting private events such as weddings, corporate events for kids etc.
- Supervised the Magnolia Suite, a private room on the boat rented out for events.
- Provided excellent customer service by efficiently mixing and serving drinks.
Front Desk/Night Auditor
2 Years 7 Months- While working at the Avenue Plaza a Wyndham vacation resort my responsibilities were to check the guest in for their weeklong stay at the resort with their respective timeshare company.
- Maintaining a level of guest satisfaction according to company standards.
- Conducted overnight audit shift to prepare resort for next business day operations.
- Maximized occupancy rates by actively marketing and selling vacant rooms to the public.
Education
High school diploma - Computer Science
Skills
Catering management
Budget management
Menu planning
Food safety compliance
Team leadership
Training development
Shift management
Staff scheduling
Customer service
Cash handling
POS system proficiency
Conflict resolution
Hospitality experience
Certification
- ServSafe
- Food Handler Certification Gold Sealed
- Driver's License
Assessments
- Customer focus & orientation, Proficient, 07/01/22
- Front desk agent (hotel), Proficient, 07/01/22
- Restaurant manager, Proficient, 07/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Key Manager
Gus's Famous fried chicken
09.2024 - 08.2026Read More
Food and Beverage Director
Sodexo Live
07.2023 - 11.2024Read More
FOH manager/BOH manager
Creole Cuisine Restaurant Concepts
09.2022 - 07.2023Read More
Operations Manager
Hyde Park Hospitality
02.2021 - 08.2022Read More
Office Coordinator
Harrah's Hotel
06.2017 - 08.2018Read More
Fraud Prevention Analyst
Macy's INC
09.2016 - 06.2017Read More
Front Desk agent
Federal City Inn and Suites
09.2015 - 06.2016Read More
Server
Company Burger
09.2015 - 06.2016Read More
Front Desk Manager
Best Western Plus St Christopher Hotel
10.2013 - 08.2015Read More
Front Desk Supervisor/Night Auditor
Holiday INN West Bank
06.2011 - 08.2013Read More
Server/banquet
New Orleans Steamboat Company
09.2009 - 03.2011Read More
Front Desk/Night Auditor
Wyndham Vacation Resorts
03.2007 - 10.2009Read More
Washington high school
High school diploma from Computer Science
Read More