Tasheina Paul
Columbia,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer service advocate II
TTEC HCSC for Blue Cross Blue Shield
04.2022 - Current
- Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
- Handle situations which may require adaptation of response or extensive research
- Accurately documents inquiries
- Initiate or process adjustments or performs other research as needed to resolve inquiries
- Coordinate with other departments to resolve problems.
Bartender
APPLEBEE'S GRILL & BAR
10.2016 - 03.2023
- Mix ingredients such as liquor to prepare cocktails and other drinks
- Clean bars, work areas, and tables
- Take beverage orders from serving staff or directly from patrons
- Serve wine and bottled or draft beer
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons
- Balance cash receipts.
Process Analyst
AMAZON
04.2013 - 06.2015
Education
High School Diploma -
The American Academy
Salt Lake City, UTSkills
- Customer Service
- Credit card processing
- Strong Work Ethic
- Problem-Solving
- Medical terminology knowledge
- Order Processing
- Payment handling
- Guest Relations
- Account Servicing
- Reliability
Timeline
Customer service advocate II
TTEC HCSC for Blue Cross Blue Shield
04.2022 - Current
Bartender
APPLEBEE'S GRILL & BAR
10.2016 - 03.2023
Process Analyst
AMAZON
04.2013 - 06.2015
High School Diploma -
The American Academy
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