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Hi, I’m
Tashera Jones
Vacaville,CA
Work Preference
Summary
Versatile Health Services Professional delivering high standards in administrative and patient care. Achieved effective management of complex patient care logistics through expertise in HIPAA compliance and medical records management. Focused on prioritizing needs and ensuring prompt responses to logistics and business concerns while maintaining accuracy and confidentiality.
Overview
1
year of post-secondary education
21
years of professional experience
Work History
VITAL RECORDS HOLDINGS LLCConcord, California
HIM-RELEASE OF INFORMATION TECHNICIAN
08.2024 - 03.2026
Job overview
- Health Information Management (HIM) role focused on handling, processing, and securely releasing patient medical records in compliance with HIPAA, state laws, and facility policies. They act as a liaison between the healthcare facility and the requester (e.g., patients, insurance companies, legal teams).
- Processed incoming requests from attorney offices, insurances, workers' comp, social security, and subpoenas to ensure timely access to patient information.
- Validate Authorization: Checking patient authorizations to ensure they are compliant with HIPAA and state regulations.
- Security: Safeguarding patient privacy and ensuring only authorized individuals access PHI (Protected Health Information).
- Electronic Health Record (EHR) Utilization: Retrieving and uploading patient records from various EHR/EMR platforms.
- Reviewed records for quality control to ensure accurate release of information and correctness of invoices.
- Inputted requests into the Epic system to maintain organized records and facilitate timely responses.
- Answered and routed calls through multi-line phone system to streamline communication and enhance service delivery.
MINDPATH HEALTHWalnut Creek, California
FRONT OFFICE COORDINATOR
06.2022 - 07.2024
Job overview
- Answering multi-line phone system to schedule patient appointments, refill medication requests, send messages from patient to physician.
- Processed requests for patient information in compliance with legal standards.
- Collected copays at appointment, ensuring accurate payment processing.
- Collected copays during patient appointments
- Performed insurance verification to ensure eligibility for services.
- Verified insurance coverage and eligibility for patient services.
Adventist Health VallejoVallejo, California
Release of Information Technician
12.2015 - 01.2021
Job overview
- Communicated unresolved issues to HIM team leader and/or HIM supervisor promptly to ensure timely resolution.
- Obtaining written consent and verifying identification from patients requesting medical records and preparations for receiving such information.
- Obtaining written consent and verifying identification from patients requesting medical records and preparing for receiving such information.
- Supported team by taking on additional responsibilities to ensure smooth operations.
- Professionally answering a multi-line phone system providing great customer service to patients and staff.
HEALTHCARE RESOLUTION SERVICES
REFERAL TRACKER
01.2014 - 01.2015
Job overview
- Tracked daily referrals for military patients to ensure timely off-base medical care
- Answered telephone inquiries from patients and hospitals regarding referrals
- Retrieved patient records from off-site locations back to David Grant Hospital for input into their computer systems (CHCS) & (AHLTA).
KAISER PERMANENTEVallejo, California
OR SURGERY SCHEDULER
01.2013 - 01.2014
Job overview
- Obtained and entered booking information from requesters; confirmed surgical cases with surgeon's office; scheduled procedures according to physician requests while ensuring adequate room turnover; grouped similar cases in same room for efficiency; verified patient details, procedures, and special requests; prepared daily schedules and communicated changes to charge nurse and anesthesia department; maintained surgical log book and compiled statistics.
- Answered telephone professionally, communicated messages, and provided surgical schedule information to charge nurse and anesthesiologist.
- Answered telephone in a professional manner and communicated messages.
- Demonstrates punctuality and adheres to policies and procedures related to attendance, staffing and scheduling
- Engaged in only work-related conversations in patient care areas to maintain professionalism. in patient care areas; represents department, facility, and organization appropriately; utilizes job/position; demonstrates effective communication methods and skills
- Maintained a courteous and professional demeanor with all employees.
CONTRA COSTA REGIONAL MEDICAL CENTER
UNIT CLERK
01.2010 - 01.2013
Job overview
- Prepared admission, discharge, and transfer paperwork to ensure smooth patient transitions.
- Input doctor orders in electronic system (Medi-Tek) to support accurate patient care.
- Prepared admission, discharge, and transfer paperwork for patient transitions.
- Maintained organization and cleanliness of work area.
- Scheduled appointments in electronic system (Epic) to facilitate timely patient access to services.
KENFIELD REHABILITATION & SPECIALTY HOSPITAL
LEAD UNIT CLERK
01.2005 - 01.2010
Job overview
- Prepared and compiled records in nursing unit of hospital.
- Executed daily operations, managing phone inquiries and messages for multiple departments.
- Trained and managed 10 co-workers and achieved significant improvements in their productivity.
- Created new and updated current patient charts and records with physician, nurse and patient data on an ongoing basis
- Executed daily operations of answering the phone/taking messages for various departments.
- Requisitioned supplies specified by nursing staff.
- Successfully managed a 10-person team of unit clerks doing various duties throughout the hospital.
- Distributed mail, newspapers and flowers to patients.
- Guided visitors to patient rooms, enhancing their experience and supporting hospital protocol.
- Gathered and recorded patient census data to ensure proper hospital management.
- Entered patient information into computer system for accurate data management.
- Entered patient information into computer system for accurate record-keeping and data management..
- Organized and categorized medical records for efficient retrieval and compliance.
- Recorded physician orders promptly to facilitate timely patient care.
- Supervised rental equipment billing and manages the rental equipment for the hospital.
Education
Solano Community CollegeSuisun Valley, CA
from Nursing Major
Trinity CollegeVallejo, CA
Medical Assistant
03.2004 - 01.2005
Vallejo Senior HighVallejo, CA
High School Diploma from General Studies
Skills
- Release of information
- HIPAA compliance
- Medical Records Management
- Medical Record Interpretation
- Health Information Coordination
- Health Information Protocols
- Claims Processing
- Insurance Verification
- Patient Intake Coordination
- Health Information Systems
- EHR Software Utilization
- EPIC
- Cerner Power Chart
- EMR Systems
- Medi-Tek
- Billing Documentation Review
- Patient Service Excellence
- Multi-line Phone Systems
- Stakeholder Communication
- Confidential Correspondence
- Health Information Scheduling
- Acute Care
- Microsoft Office Word
- Adobe Acrobat
Community Work
- Office Clerk, State Parole Office, 2003
- Student Aide, Solano Community College, 2003
- Receptionist, American Red Cross, 2000
Previous Relevant Work Experience
- Office Clerk, State Parole Office, 2003
- Student Aide, Solano Community College, 2003
- Receptionist, American Red Cross, 2000
Assessments
- Office Clerk, State Parole Office, 2003
- Student Aide, Solano Community College, 2003
- Receptionist, American Red Cross, 2000
Timeline
HIM-RELEASE OF INFORMATION TECHNICIAN
VITAL RECORDS HOLDINGS LLC
08.2024 - 03.2026
FRONT OFFICE COORDINATOR
MINDPATH HEALTH
06.2022 - 07.2024
Release of Information Technician
Adventist Health Vallejo
12.2015 - 01.2021
REFERAL TRACKER
HEALTHCARE RESOLUTION SERVICES
01.2014 - 01.2015
OR SURGERY SCHEDULER
KAISER PERMANENTE
01.2013 - 01.2014
UNIT CLERK
CONTRA COSTA REGIONAL MEDICAL CENTER
01.2010 - 01.2013
LEAD UNIT CLERK
KENFIELD REHABILITATION & SPECIALTY HOSPITAL
01.2005 - 01.2010
Trinity College
Medical Assistant
03.2004 - 01.2005
Solano Community College
from Nursing Major
01.2006
Vallejo Senior High
High School Diploma from General Studies