Tashia Miles
Antelope,California
Summary
Dynamic housing and community development professional with a track record of enhancing program compliance and operational efficiency. Successfully guides county partners through eligibility criteria and funding expectations, improving access to resources for individuals experiencing homelessness. Aiming to leverage leadership skills in a broader supervisory role.
Overview
22
22
years of professional experience
Work History
Housing and Community Development Representative II
State of California
Sacramento, California
11.2019 - Current
- Conducted statewide outreach visits to deliver in-person training on application processes and program requirements.
- Guided county partners through eligibility criteria, documentation standards, and funding expectations for housing projects.
- Reviewed funding applications to ensure compliance with state requirements, including population targeting and resource proximity.
- Translated regulations into actionable guidance for counties, stakeholders, and internal staff.
- Provided technical assistance and troubleshooting for complex program barriers, recommending corrective actions.
- Served as liaison between counties, legal counsel, program administration, and fiscal divisions to resolve issues.
- Supported onboarding and training of new staff, aiding in workflow tracking and resource planning.
- Represented the department at high-level meetings, workshops, and public events.
Jr. Underwriter
Wells Fargo Bank
09.2016 - 10.2018
- Reviewed financial and income documentation to determine loan eligibility and compliance.
- Served as liaison between underwriting, sales, loan officers, and processors.
- Ensured loans met regulatory and investor requirements.
Loan Processor
Private National Mortgage Association
09.2014 - 09.2016
- Ensured documentation accuracy and regulatory compliance.
- Supported internal audits and quality control processes.
- Prepared reports, tables, and technical documents.
Underwriter
Bank of America
03.2011 - 09.2014
- Analyzed tax returns, financial statements, and credit reports to determine loan eligibility.
- Managed pipeline and met 24–48 hour decision expectations.
- Collaborated with sales teams and management to communicate findings and approvals.
Loan Analyst
Homeq Servicing/Barclays
08.2007 - 10.2010
- Managed a portfolio of default loans and developed resolution strategies.
- Acted as single point of contact for borrowers, providing updates and guidance.
- Conducted income analysis and verified program requirements.
Customer Relations Manager
Freedom Financial
03.2004 - 08.2007
- Cultivated strong customer relationships while gathering necessary documentation to streamline processes.
- Recommended appropriate resolutions based on thorough analysis of customer needs, improving overall satisfaction.
- Established repayment plans and modification options for clients in financial distress, enhancing their financial stability.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Sacramento, CAHigh School Diploma -
Laguna Creek High School
Elk Grove, CA06.2003
Skills
- Community engagement
- Workload management
- Regulatory guidance
- Program management
- Data analysis and reporting
- Workload management
- Collaboration
- Microsoft Office Suite proficiency
- Problem solving
- Team leadership
- Microsoft Office Suite proficiency
Timeline
Housing and Community Development Representative II
State of California
11.2019 - Current
Jr. Underwriter
Wells Fargo Bank
09.2016 - 10.2018
Loan Processor
Private National Mortgage Association
09.2014 - 09.2016
Underwriter
Bank of America
03.2011 - 09.2014
Loan Analyst
Homeq Servicing/Barclays
08.2007 - 10.2010
Customer Relations Manager
Freedom Financial
03.2004 - 08.2007
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Laguna Creek High School