Tashia Muniz
North Bergen,NJ
Summary
Ambition, Drive, and Motivation the key objectives to any project at hand in going forward. As an upbeat, self-motivated team player with excellent communication, envision an exciting future in the industry of technology. Browse my site to see all that I have to offer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Moving Consultant/Customer Service Representative
Bob's Moving Company
03.2010 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Moving Consultant/Customer Service Associate
Sam's Moving Company
02.2006 - 12.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Carnegie Deli
02.2003 - 03.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Cybersecurity Certification - Cybersecurity
DeVry University
Downers Grove, IL05.2024
No Degree - Business Administration
Rutgers University
New Brunswick, NJ06.1999
Air Traffic Control - Aviation
US Navy Aviation
Great Lakes, IL03.1996
Skills
- Call Triaging
- Technical Support
- Administrative Support
- Customer Service
- Microsoft Office 365 Suite
- Python
- Spyder
- Anaconda
- Linux
- Windows 10
- MacOS
- SQL
Certification
Microsoft Work Smarter with Powerpoint
Designing and Formatting a Presentation in PowerPoint
Azure: Create a Virtual Machine and Deploy a Web Server
Azure: Create a REST API using NodeJS Serverless Functions
Introduction to Data Analysis using Microsoft Excel
Coding for Beginners: An Easy Introduction
Javascript for Beginners_ Getting started
Python for Beginners: Variables and Strings
Google Foundations Of Cybersecurity
NYU Introduction to Cyber Security
NYU Intro to Cyber Attacks
NYU- Real-Time Cyber Threat Detection and Mitigation
Oracle SQL Basics
Timeline
Moving Consultant/Customer Service Representative
Bob's Moving Company
03.2010 - 08.2013
Moving Consultant/Customer Service Associate
Sam's Moving Company
02.2006 - 12.2009
Customer Service Representative
Carnegie Deli
02.2003 - 03.2006
Cybersecurity Certification - Cybersecurity
DeVry University
No Degree - Business Administration
Rutgers University
Air Traffic Control - Aviation
US Navy Aviation
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