Christal Cooks
Arlington
Summary
Results-driven data quality specialist with deep expertise in data analysis, data validation, and data governance. Known for strong focus on team collaboration and flexibility in meeting changing project needs. Skilled in identifying data discrepancies, implementing quality checks, and optimizing data processes to ensure high standards of accuracy and reliability. Valued for analytical thinking, problem-solving abilities, and commitment to achieving impactful results.
Overview
11
11
years of professional experience
Work History
Data Analyst
CVSHealth
06.2022 - Current
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Reduced errors in critical business decisions by proactively identifying data inconsistencies and ensuring their rectification.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Ensured timely delivery of accurate reports for stakeholders by streamlining reporting processes.
Complaint and Appeal Analyst
CVSHealth
10.2018 - 06.2022
- Investigate and process complex patient/provider complaints and appeals while meeting regulatory timeframe and guidelines.
- Oversaw various cases, including claims, provider payment disputes, medical appeals, and reversals.
- Validate and process healthcare privacy forms while meeting requirements.
- Assess and respond to customer situations for sensitive and highly visible issues with confidentiality and professionalism.
- Consistently exceed production goals and achieved 96% or above on monthly audit.
- Improved team efficiency by training and mentoring individuals through diligent team meetings and setting goals.
Customer Service Representative
CVSHealth
04.2014 - 10.2018
- Responded to inbound calls with regards to medical benefits and claims.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma of Higher Education - English
Lancaster High School
Lancaster, Texas05.2006
Skills
- Microsoft Word
- Microsoft Excel
- Typing
- Multi-tasking
- Communication
- Problem Solving
- Dispute and complaint resolution
- Customer complaints handling
- Data Analysis
- Attention to Detail
- Excel Functions
- Tableau Software
- Strong Work Ethic
Timeline
Data Analyst
CVSHealth
06.2022 - Current
Complaint and Appeal Analyst
CVSHealth
10.2018 - 06.2022
Customer Service Representative
CVSHealth
04.2014 - 10.2018
Diploma of Higher Education - English
Lancaster High School
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