JESSICA GUZMAN
Arlington
Summary
Dynamic, results-driven professional eager to embrace new challenges and drive impactful outcomes. Possesses a robust work ethic, exceptional adaptability, and outstanding interpersonal skills that foster collaboration and enhance team performance. Demonstrates proficiency in independently managing tasks while quickly acquiring new competencies, contributing to seamless front-end operations. A reliable, team-oriented individual committed to exceeding expectations and delivering high-quality results in every assignment.
Overview
6
6
years of professional experience
Work History
Personal Banker Bilingual
Wells Fargo & Company
08.2024 - Current
- Guided clients in selecting appropriate banking products to meet financial goals.
- Cultivated strong relationships with customers through personalized service and proactive communication.
- Analyzed customer financial situations to provide tailored solutions and enhance satisfaction.
- Led team initiatives to streamline account opening processes, improving efficiency and client experience.
- Collaborated with cross-functional teams to improve service delivery and address recurring issues.
Sales Operation Coordinator
Tempur + Sealy
01.2023 - 07.2024
- Facilitated communication between sales teams across different regions or territories.
- Managed large volume of daily calls while maintaining high customer satisfaction rate.
- Coordinated with cross-functional teams to optimize operational processes and improve overall efficiency.
- Collaborated with team members to meet daily performance goals and provide exceptional service.
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Communicated with drivers to provide assignments or exchange information.
- Kept up to date on delivery schedules and customer data with continuous dispatch communications.
- Collaborated with team members to maintain efficient workflow and meet production deadlines.
Machine Operator
Mentor Johnson & Johnson
10.2022 - 01.2023
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Monitored production line, watching for pileups or jams.
- Classified defects from finished orders for record tracking and statistics.
Quality Control Inspector
Poly America
02.2022 - 10.2022
- Examined products and materials for defects or deviations to remove or discard nonconforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
- Notified supervisors or other relevant personnel of test or production issues.
- Examined products to determine initial quality and discarded inadequate or inferior material into separate bins that will be recycled and used again to make trash bags.
Self Employed
Self-employed
07.2021 - 02.2022
- I was self-employed running my father's business after his passing, while moving from New York to Texas.
- This is the reasoning for a gap in my work experience.
QA Inspector
The bountiful company
02.2020 - 07.2021
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Examined products and materials for defects or deviations to remove or discard nonconforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Notified supervisors or other relevant personnel of test or production issues.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.2017
Skills
- Bilingual
- Computer Skills
- Teamwork
- Coordination
- Manufacturing Experience
- Strong Work Ethic
- Branch operations
- Customer satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker Bilingual
Wells Fargo & Company
08.2024 - Current
Sales Operation Coordinator
Tempur + Sealy
01.2023 - 07.2024
Machine Operator
Mentor Johnson & Johnson
10.2022 - 01.2023
Quality Control Inspector
Poly America
02.2022 - 10.2022
Self Employed
Self-employed
07.2021 - 02.2022
QA Inspector
The bountiful company
02.2020 - 07.2021
High School Diploma -
Brentwood High School