Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mercedes Ortega

Milwaukee,OR

Summary

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bilingual Personal Banker

Wells Fargo & Company
07.2023 - Current
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted with 8+ daily customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with over 15 customers daily to gather feedback and provide additional assistance.

Correctional Officer I

Alaska Department Of Corrections Springcreek
08.2021 - 08.2022
  • Maximum Security Prison for men.
  • Searched 10 cells weekly of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts 4 times per day.
  • Prepared, processed and maintained forms, reports, logs, records, and daily activity journals.
  • Observed behavior of residents individually and in groups of 50+.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Responded to emergency situations and de-escalated hostile confrontations.

VP Branch Manager

Wells Fargo & Company
01.2010 - 04.2021
  • Hired 5 or more team members a year and managed employees to maximize productivity while training staff on best practices and protocols.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Aligned multiple organizational objectives with company mission to increase business growth and integrate work strategies.
  • Resolved issues multiple issues daily and recommended actions based on production and compliance reports.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.

Education

High School Diploma -

Ballard High School
Seattle, WA
06.1997

Skills

  • Crime Prevention
  • Evidence Preservation
  • Facility Security
  • Prisoner Transport
  • Bilingual in Spanish
  • Personal safety and welfare

Accomplishments

  • Routinely supervised more than 60 detainee inmates.
  • Achieved commendations for exceptional performance during an inmate fight.
  • Collaborated with a team of 10 in the development of a tac team.

Certification

  • Certified Corrections Officer, Alaska Department of Corrections

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Personal Banker

Wells Fargo & Company
07.2023 - Current

Correctional Officer I

Alaska Department Of Corrections Springcreek
08.2021 - 08.2022

VP Branch Manager

Wells Fargo & Company
01.2010 - 04.2021

High School Diploma -

Ballard High School

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Mercedes Ortega