Solangel Salinas
Allen
Summary
Fraud-focused banking professional with 5+ years of experience identifying suspicious activity, conducting customer verification, escalating red flags, and supporting fraud prevention efforts in
Detail-oriented Personal Banker with a strong focus on fraud prevention, transaction monitoring, and client relationship management. Demonstrated success in identifying behavioral red flags and escalating concerns, contributing to enhanced compliance and customer trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Personal Banker
Bank of Texas
Allen, TX
10.2022 - 03.2026
- Managed customer accounts, ensuring accuracy and compliance with banking regulations.
- Provided personalized financial solutions to meet client needs and enhance satisfaction.
- Conducted thorough account reviews, identifying opportunities for cross-selling banking products.
- Investigated unusual account activity and escalated potential fraud cases to internal fraud teams.
- Conducted identity verification, KYC checks, and customer interviews to validate account legitimacy.
- Resolved disputes involving unauthorized transactions, compromised accounts and suspicious wires.
- Educated customers on fraud prevention, account security, and scam awareness.
- Maintained detail documentation for compliance audits and fraud case reviews.
- Identified behavioral red flags during customer interactions and took appropriate action.
Sales Associate
Oncue Express
Oklahoma City, OK
07.2021 - 09.2022
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Executed daily sales transactions efficiently, ensuring accuracy in cash handling and reconciliation.
- Collaborated with team members to implement promotional displays, increasing product visibility and customer engagement.
- Identified and reported suspicious customer behavior and potential fraudulent activity.
- Supported loss prevention efforts by monitoring transactions and documenting irregularities.
- Maintained compliance with store policies and financial handling procedures.
- Assisted with internal investigations by providing accurate transaction details and observations.
Teller
TrueSky Federal Credit Union
Oklahoma City, OK
02.2020 - 03.2021
- Processed daily transactions accurately, ensuring compliance with credit union policies.
- Educated members on account options and services, enhancing customer knowledge and satisfaction.
- Managed cash drawer effectively, reconciling discrepancies to maintain accuracy in financial records.
- Trained new tellers on operational procedures, fostering team knowledge and performance consistency.
- Monitored daily transactions for unusual patterns and escalated concerns to supervisors.
- Verified customer identity and ensured adherence to compliance and security protocols.
Sales Associate
Journeys Shoes
Oklahoma City, OK
07.2019 - 02.2020
- Maintained accurate inventory records using Point of Sale (POS) systems to ensure stock availability.
- Trained new associates on company policies and procedures, fostering a knowledgeable sales team environment.
- Streamlined checkout processes, reducing wait times and improving customer service efficiency.
- Developed strong relationships with customers, leading to repeat business and increased loyalty through personalized service.
Education
High School Diploma -
Santa Fe South High School
Oklahoma City05.2019
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Fraud prevention
- Client relationship management
- Regulatory compliance
- Fraud Detection & Red Flag Identification
- Transaction Monitoring & Escalation
- Customer Due Diligence (CDD) / KYC
- Account Investigation & Documentation
- Regulatory Compliance Awareness
- Bilingual (English & Spanish
Certification
CFE Candidate (ACFE Member)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Personal Banker
Bank of Texas
10.2022 - 03.2026
Sales Associate
Oncue Express
07.2021 - 09.2022
Teller
TrueSky Federal Credit Union
02.2020 - 03.2021
Sales Associate
Journeys Shoes
07.2019 - 02.2020
High School Diploma -
Santa Fe South High School