Brenda Villarreal

• Provided customer service to clients, including answering questions and resolving issues.
• Conducted account openings and closings for clients.
• Greeted customers upon entering the bank and directed them to appropriate personnel or services.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Responded promptly to customer emails, phone calls and requests for information.
• Cross-sold banking products such as credit cards, loans and investments, mortgage etc.
• Processed loan applications
• Recognized opportunities for cross-selling additional banking products or services.
• Assisted and advised customers on using online and mobile banking systems.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Verified customers' identification to ensure compliance with laws and regulations.
• Balanced cash drawers on a daily basis.
• Provided exceptional customer service while accurately processing routine transactions.
• Explained the features of different banking products available to customers.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Delivered exceptional service to customers in person or over telephone.
• Issued and redeemed money orders, cashier checks, gift cards
• Resolved problems or discrepancies concerning customers' accounts.

- Started as a teller, and then got promoted to supervisor. My job responsibilities were to be on time every day. Give several approvals, and always make sure everything was ready to go on a daily basis. Bring in accounts monthly and additional products and services.

Be on time and every day at work. My main responsibility was to accept remote overrides that had to do teller’s transactions, to make sure they are following procedures before I approve it. Always set the example for my coworkers and try my best every day at work.

• Established goals and objectives for the branch; monitored progress against those goals regularly.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
• Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.

• Provide great customer service as a cashier and help as many ways as possible. Sometimes will be bagging groceries for customers. Always be helpful and friendly and make customers feel welcome again. Try to bag everything as best for customer needs for example separate the food with the same categories and always offer help outside.
• Issued receipts, refunds, credits or change due to customers.
• Performed other duties as assigned by management.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions, and offered product advice.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Provide best customer service at all times