Tashica Bethune
New York,NY
Summary
- Worked as a team member performing office work, processed payroll for 300+ candidates while providing excellent customer service, and assisted candidates and clients in person and via telephone.
- Ensured superior customer service experience by addressing candidates and clients.
- Handled heavy daily flow of paperwork; answered corporate questions on candidate’s and client’s concerns, demonstrating empathy and resolving problems on the spot.
- Concluded business contracts with a satisfied clientele; maintained market share by reducing labor costs; achieved profit-sharing incentives for achieving a 90% increase in income goals.
Overview
5
5
years of professional experience
Work History
Staff Coordinator
Lilian And Davis Group
Hartford, CT
04.2019 - 04.2023
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Prepared agendas and took notes at meetings to archive proceedings.
- Coordinated with human resources department to handle payroll and personnel databases.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Live-In Caregiver
Brightstar Healthcare Agency
Hartford, CT
03.2018 - 12.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Scheduled daily and weekly care hours for client caseload.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted with daily living activities, running errands, and household chores.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained entire family's schedule and organized events.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Specialist In Psychology - Bachelor
University of West London
London UK07.2023
GCSE - High School
Great Barr School
England 06.2013
Skills
- Administrative Support
- Improvement Plans
- Event Planning
- Event Coordination
- Medical Billing
- Staff Supervision
- File and Data Retrieval Systems
- Project Support
- Medical Terminology
- Strategic Planning
- Staff Meetings
- Patient Registration
- Staff Development
- Team Oversight
- Best Practice Implementation
- Staff Scheduling
- Business Planning
- Assignment and Project Coordination
- Budgeting and Resource Management
- Verbal and Written Communication
- Workout Coordination
- Appointment Coordination
- Contract Negotiation
- Presenting Ideas and Plans
- Patient Scheduling
- Problem Resolution
- Microsoft Office
- Insurance Verification
- Point of Contact
- Patient Flow Coordination
- Emergency Response Coordination
- Evaluate Performance
Timeline
Staff Coordinator
Lilian And Davis Group
04.2019 - 04.2023
Live-In Caregiver
Brightstar Healthcare Agency
03.2018 - 12.2018
Specialist In Psychology - Bachelor
University of West London
GCSE - High School
Great Barr School