Cor'Nesha Campbell
Fort Myers,FL
Summary
Results-driven staff coordinator with a strong background in administrative support and caregiver training. Skilled in managing communication between families and care teams, ensuring efficient operations and conflict resolution to drive client satisfaction.
Overview
8
8
years of professional experience
Work History
Staff Coordinator
Home Instead Senior Care Home
Fort Myers, Florida
10.2023 - Current
- Coordinated caregiver schedules to ensure consistent client support.
- Managed communication between families and care teams for service updates.
- Developed relationships with clients to enhance service delivery and satisfaction.
- Handled administrative tasks, including phone inquiries and appointment scheduling.
- Resolved conflicts between employees in a timely manner while maintaining professionalism at all times.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Assistant Manager
Dunkin Donuts
Fort Myers, FL
04.2020 - 09.2023
- Supervised daily operations and staff to ensure efficient service.
- Trained new team members on procedures and customer service standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Addressed customer inquiries and resolved complaints promptly and effectively.
- Assisted in financial reporting by tracking sales and processing cash deposits.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Healthcare Customer Service Representative
Alta Resources
Fort Myers, Florida
02.2018 - 02.2020
- Assisted customers with inquiries about healthcare services and policies.
- Managed patient records using electronic health record systems.
- Provided clear communication regarding appointment scheduling and cancellations.
- Resolved customer complaints by identifying issues and offering solutions.
- Educated patients on insurance benefits and coverage options.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Developed strategies for improving customer experience while maintaining compliance standards.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FL05-2018
Skills
- Schedule coordination
- Client relationship management
- Conflict resolution
- Administrative support
- Caregiver training
- Customer service
Timeline
Staff Coordinator
Home Instead Senior Care Home
10.2023 - Current
Assistant Manager
Dunkin Donuts
04.2020 - 09.2023
Healthcare Customer Service Representative
Alta Resources
02.2018 - 02.2020
High School Diploma -
East Lee County High School