Tashima Akther
Howard Beach,NY
Summary
To enter the company and secure a position that will pursue a challenging career that would afford me to use skills in potential events, have a strong command, and make innovative ideas to expand the company's profitability, enhance it, and ensure the day-to-day growth of the company and myself.
Overview
7
7
years of professional experience
Work History
Personal Banker
Citibank
Jamaica
06.2023 - Current
- Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products
- Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program
- Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers
- Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience
- Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
- Recognize transaction needs of clients, educate clients on all service and digital channels, leverage technology/marketing tools available to uncover opportunities, and present product offers/financial solutions
- Understand and comply with Citibank policies, standards and procedures
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and its assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Teller II
TD Bank
Ozone Park
08.2019 - 05.2023
- Meeting my SR, LEI, and Individual Sell's goal
- Serves customers by completing account transactions
- Helping customers with online banking, Debit cards, and ATM cards, and providing TD Legendary service to customers
- Helping CSR and FSR with Indian and Bengali Community members by working as an interpreter for them, building a solid customer relationship with all community members, and referring TD products per their needs
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings, and checking withdrawals and deposits
- Listen to the customer with patience and understand their needs
- Refers customers to other bank services as necessary
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
Customer Service
Angelina Panini Bar
LaGuardia Airport, NY
12.2016 - 08.2019
- Offered promotions twice
- Interacted with 3,000 customers daily and provided a welcoming and positive environment
- Complete transactions and manage company profits of $15,000 daily
- Maintained bar integrity.
Teller I
TD Bank
Ozone Park
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the store
- Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
- Makes quality referrals to appropriate partners
- Responsible for meeting individual performance metrics
- Responsible for making sound decisions and timely problem resolution
- Resolves problems independently, escalating more difficult issues to management
- Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
- Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
- Adheres to safe deposit box procedures/operations and guidelines
- Services both lobby and drive-thru Customers.
Education
Bachelor's Degree in Criminal Justice -
John Jay College of Criminal Justice
12.2022
Associate's Degree in Criminal Justice -
LaGuardia Community College
12.2020
Skills
- Pro-efficient in Microsoft Word
- PowerPoint
- Excel
- Effective internet research and navigation
- Fluent speaking in Hindi
- Reading and fluent speaking in Bengali
Awards
- CLIP Student Award Recipient, 2018
- Dean's List Certificate, 3 times (Laguardia Community College)
- Dean's List Certificate, 3 time (John Jay)
References
- Judge Kenneth HOLDER
- Rishard Khousial
- Karla Gonzalez
- Qamrun Naher
Timeline
Personal Banker
Citibank
06.2023 - Current
Teller II
TD Bank
08.2019 - 05.2023
Customer Service
Angelina Panini Bar
12.2016 - 08.2019
Teller I
TD Bank
Bachelor's Degree in Criminal Justice -
John Jay College of Criminal Justice
Associate's Degree in Criminal Justice -
LaGuardia Community College
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