Tashima Mathis
Pomona,CA
Summary
Well-qualified CSR with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher Clerk
FedEx Express
11.2020 - Current
- Conferred with customers or supervising personnel to address questions, problems, or requests for service
- Relayed work orders, messages, or information to or from drivers by using telephones or two-way radios
- Recorded and maintained files or records of customer requests other dispatch information
- Answer a high volume of calls, listening intently to the caller's information
- Invoice customers and help keep track of billing information
- Organize our file systems
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
School Bus Driver
First Student Transportation
03.2015 - 01.2020
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Youth Care Worker
Trinity Youth Services Inc
12.2012 - 11.2014
- Organized small groups of children while transitioning, communicated regularly with case workers and probation officers about daily and monthly reports
- Engaged with the youth individually to meet their emotional and physical needs, encouraged good behaviors using the positive reinforcement method
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Education
High School Diploma -
Inland Career Education Center
San Bernardino, CA05.2018
Skills
- School Bus Driving (7 years)
- Dispatch software
- Scheduling Coordination
- Route Planning
- Customer Relations
- Data Entry
- Work Order Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Effective Communication
- Maintaining call metrics
- Schedule Management
Certification
First Aid Certification
Additional Information
- Skills Summary
- Over three years of Youth Care Work experience
- Over four years of School Bus Driver Work experience
- Over ten years of Customer Service Work experience
- CPR Certification/First Aid
- Strong knowledge to mentor, guide, and supervise over 20 youth students
- Class B Driver License
Timeline
Dispatcher Clerk
FedEx Express
11.2020 - Current
School Bus Driver
First Student Transportation
03.2015 - 01.2020
Youth Care Worker
Trinity Youth Services Inc
12.2012 - 11.2014
High School Diploma -
Inland Career Education Center
First Aid Certification
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