Kisha Epps
Rocky Mount,NC
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dispatcher
Cummins
Whitakers, NC
03.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Dispatcher/Customer Service
C & W Services
Whitakers, NC
07.2020 - 03.2023
- Answer all calls on radio obtaining information of issue such as location and why machine broke down then create work order recording information that was taken from operations and following correct protocol as to when machine is fixed adding names of individual (maintenance tech) that attended the call.
Dispatcher and Customer Service Representative
Cummins/RMEP (Manpower)
Whitakers, NC
08.2019 - 04.2020
- Answered phone and assisted any calls that came in for the maintenance department, answer calls on the radio for any stations being down communicating with the Maintenance team, Controls team and operations, being consistent, multitasking, recording work orders in the system and on paper.
Production Worker
Cummins/Manpower
Rocky Mount, NC
05.2019 - 08.2019
- Assisting Co workers in making sure the line stays up and running also, keeping my area clean, making sure all of my work is done at the station before the engine leaves, also being productive and working hard towards reaching the production number.
Mail Carrier/Cca (City Carrier Assistant)
United States Postal Service
Henderson, NC
05.2018 - 05.2019
- Deliver mail to any and every house that the mail is addressed to.
Bus Driver/Custodian
Global Acheivers Charter School
08.2018 - 12.2018
Child Nutritionist/Custodian/School Bus Driver
Edgecombe County Schools
Rocky Mount, NC
05.2017 - 08.2018
- Prepare breakfast, lunch, and snack meals for children and staff to eat on a daily basis, clean kitchen area such as wash dishes, wipe all counter tops, mop, sweep, cook, making sure to follow each and every recipe as shown in recipe book, also I key in all students and staff that have meals in the computer every day.
Area Supervisor
Royal Quality Maintenance
Rocky Mount, NC
08.2016 - 05.2017
- My position at Royal Quality Maintenance as a area supervisor I was responsible for the cleanliness of area buildings I also trained and inspected the performance of all areas assigned to our employees ensuring that all procedures were completed as per the buildings operating standards, maintain complete knowledge of correct maintenance and use of equipment, ensure that assigned staff have reported to work, document any late or absent employees. Prepare and distribute assignment worksheets to assigned staff and review priorities, also answer phone calls and answer any questions for new clients, file and type any paperwork as needed while in office.
Assembly Line Worker/Machine Operator
Express Employment Professionals
Rocky Mount, NC
04.2014 - 05.2016
- I worked as an assembler/machine operator at the following companies recruited by express Kan Ban, Acme, Nutkao.
Production Worker
Kelly Services/Kaba Ilco
Rocky Mount, NC
11.2013 - 03.2014
- My job description at Kaba was to make as many keys as my instruction sheet required me to make everyday, sometimes I had different orders through out the day such as one order may call for 50 keys as another order may call for 5,000 keys and I was given a certain amount of min/hours/days to have the correct amount.
PCA Personal Care Assistant
Premiere Home Health Care Agency
Rocky Mount, NC
10.2000 - 09.2008
- I worked at this company part time and full time off and on for 8 years as a Pca, i did light cleaning, grooming, bathing, feedings, ran errands, made Dr. appointments, basically I did the limited amount of work that I could do that did not require a degree from the state but still allowed me to help through out the company with any patients/clients that needed any light duty care. I left the company because that closed down due to business getting slow because of the state limiting patients to certain care needs.
Education
Ged - ged
Edgecombe Community College
Rocky Mount, NC05.2013
Skills
- Supervisor (3 years)
- Manufacturing (5 years)
- Customer Service Skills (7 years)
- Class b cdl
- Assembly
- Fast learner
- Data Entry
- Excel
- Machine Operator
- School Bus Driving
- Custodial Experience
- Bus Driving
- Driving
- Dispatching
- Shuttle driving
- Delivery driver experience
- Customer service
- Dispatch software
- Attention to detail
Certification
- Crc certificate
- May 2014 to Present
- Career Readiness certificate (bronze)
- Driver's License
- CDL B
Commercial Driver's License (CDL)
- Class B
- Expires: April 2021
- State: NC
- Endorsements: S (School bus) - P (Passenger vehicles)
Timeline
Dispatcher
Cummins
03.2023 - Current
Dispatcher/Customer Service
C & W Services
07.2020 - 03.2023
Dispatcher and Customer Service Representative
Cummins/RMEP (Manpower)
08.2019 - 04.2020
Production Worker
Cummins/Manpower
05.2019 - 08.2019
Bus Driver/Custodian
Global Acheivers Charter School
08.2018 - 12.2018
Mail Carrier/Cca (City Carrier Assistant)
United States Postal Service
05.2018 - 05.2019
Child Nutritionist/Custodian/School Bus Driver
Edgecombe County Schools
05.2017 - 08.2018
Area Supervisor
Royal Quality Maintenance
08.2016 - 05.2017
Assembly Line Worker/Machine Operator
Express Employment Professionals
04.2014 - 05.2016
Production Worker
Kelly Services/Kaba Ilco
11.2013 - 03.2014
PCA Personal Care Assistant
Premiere Home Health Care Agency
10.2000 - 09.2008
Ged - ged
Edgecombe Community College