Tashnekqua Johnson
Deerfield Beach,FL
Summary
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
License Phlebotomy Technician
Internship
Fort Lauderdale, FL
08.2024 - 10.2024
- Communicated clearly with patients to explain the phlebotomy process.
- Collaborated with healthcare staff to support patient care initiatives effectively.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Performed venipuncture and skin puncture on patients of all ages.
- Labeled specimen containers with patient information accurately and legibly.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Maintained cleanliness of work area throughout shift.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Ensured that equipment was properly maintained and sterilized between uses.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Provided assistance to medical personnel when needed.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Worked successfully with diverse group of coworkers to accomplish goals completing 120 stick per shift.
Customer Service Representative
Health solutions
Fort Lauderdale, FL
06.2013 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Excellent technical, analytical, and problem-solving skills.
- Performed data entry for patient demographics, insurance information.
Customer Engagement Representative
MASA Global
Fort Lauderdale, FL
02.2008 - 05.2013
- Coordinated community outreach programs to foster relationships with local organizations.
- Managed social media platforms to promote brand awareness and engagement initiatives.
- Conducted surveys to gather feedback and assess client engagement levels.
- Collaborated with cross-functional teams to align objectives and improve service delivery.
- Participated in meetings with executives to brainstorm, develop and rollout employee retention strategies.
- Drafted communications for email campaigns aimed at increasing user engagement levels.
- Maintained customer engagement databases, ensuring accuracy of data entry.
- Created informative and educational presentations to educate others on available services.
- Developed client-specific strategies to increase customer loyalty and satisfaction.
- Cultivated and maintained relationships with key stakeholders, including community leaders and organizations.
Education
License Phlebotomist Technician - Phlebotomist
Center of Career Training
Fort Lauderdale, FL10-2024
Certificate - Home Health Aid (HHA)
Beacon Hill
Fort Lauderdale, FL02-2019
Certificate - Nursing Assistant
Florida
Educational Institute08-2007
Skills
- Blood collection techniques
- Patient care
- Specimen handling
- Regulatory compliance
- Customer service
- Collaboration skills
- Quality control guidelines
- Centrifugation
- HIPAA
- Medical records handling
- Heartsaver first aid CPR AED (first aid CPR AED)
- HIV
- OSHA
- Order of draw
- Butterfly needle
- Straight needle
- Vacutainer needle
- Syringe needle
Certification
- License number T3T4F3X6
Timeline
License Phlebotomy Technician
Internship
08.2024 - 10.2024
Customer Service Representative
Health solutions
06.2013 - 08.2024
Customer Engagement Representative
MASA Global
02.2008 - 05.2013
License Phlebotomist Technician - Phlebotomist
Center of Career Training
Certificate - Home Health Aid (HHA)
Beacon Hill
Certificate - Nursing Assistant
Florida