Tashsay Irving
Euless
Summary
Leasing-focused property management professional with 3+ years of experience supporting apartment communities through high-volume leasing, resident retention, and operational support. Proven success in meeting occupancy goals, processing applications accurately, and delivering Fair Housing–compliant customer service. Strong background in assistant management, rent collections, renewals, and leasing performance tracking.
Overview
10
10
years of professional experience
Work History
Team Lead (Remote)
CareMetx
10.2025 - 01.2026
- Lead and monitor daily performance for a remote team, ensuring productivity and quality benchmarks are consistently met.
- Track performance metrics, coach employees, and support onboarding for new hires.
- Maintain accuracy, compliance, and workflow efficiency across high-volume workloads.
Leasing Agent Assistant
Del Predo
Euless, TX
08.2022 - 10.2025
- Assisted in coordinating property showings and tenant communications to enhance leasing efficiency.
- Supported lease administration by preparing and processing documentation for new tenants.
- Maintained accurate records of applications, leases, and tenant information in property management software.
- Facilitated communication between prospective tenants and property managers to streamline leasing processes.
- Conducted routine inspections of properties to ensure compliance with maintenance standards and tenant satisfaction.
- Collaborated with marketing team to promote available units through online listings and social media channels.
- Provided exceptional customer service by addressing tenant inquiries and resolving issues promptly.
- Assisted in organizing community events to enhance resident engagement and foster positive relationships within properties.
Leasing Agent
BGSF Staffing
09.2021 - 07.2022
- Leased apartment homes across multiple communities, contributing to increased occupancy rates.
- Conducted daily property tours, followed up with prospects, and closed leases in fast-paced environments.
- Processed 30–50+ applications monthly with high accuracy and compliance.
- Assisted with move-ins, renewals, and resident onboarding while maintaining Fair Housing standards.
- Responded promptly to tenant inquiries, providing accurate information and fostering positive relationships.
- Maintained up-to-date knowledge of local rental market trends to provide informed leasing recommendations.
- Coordinated lease signings and move-in procedures, streamlining onboarding for new tenants.
Assistant Manager
Steeplechase Apartment Homes
03.2016 - 08.2021
- Supported leasing and operations for a multi-unit apartment community, maintaining strong occupancy levels.
- Collected rent, managed delinquency follow-ups, and reduced outstanding balances through consistent resident communication.
- Processed lease agreements, renewals, and notices while ensuring 100% Fair Housing compliance.
- Handled resident concerns and service requests, contributing to improved resident satisfaction.
- Assisted property manager with weekly reports, audits, and leasing performance tracking.
- Supported budget management through accurate tracking of expenses and operational costs for effective financial oversight.
- Implemented resident engagement initiatives, fostering a sense of community and improving retention rates.
- Developed training materials for new staff, enhancing onboarding processes and improving team performance.
- Analyzed occupancy trends to inform strategic decisions on marketing strategies and leasing practices.
- Led efforts to streamline office procedures, increasing administrative efficiency and reducing response times.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Facilitated communication between management and residents, promoting transparency and building trust within the community.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Winfree High School
Dallas, TX11-2009
Skills
- Apartment Leasing
- Lease Renewals
- Occupancy Optimization
- Resident Retention
- Fair Housing Compliance
- Application Processing
- Move-Ins & Move-Outs
- Rent Collection & Delinquencies
- Property Tours
- CRM & Leasing Software
- Yardi / Property Management Systems
- Vendor Coordination
- Customer Service & Sales
- Performance Metrics
- Microsoft Office
Timeline
Team Lead (Remote)
CareMetx
10.2025 - 01.2026
Leasing Agent Assistant
Del Predo
08.2022 - 10.2025
Leasing Agent
BGSF Staffing
09.2021 - 07.2022
Assistant Manager
Steeplechase Apartment Homes
03.2016 - 08.2021
High School Diploma -
Winfree High School