Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tashuna Daniels

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Valvoline Instant Oil
Remote
01.2025 - Current
  • Maintained a 98% adherence while successfully solving customer disputes,concerns, and complaints.
  • Assisted more than 200 customers daily with pricing, oil change options, and additional services offered.
  • Educated customers on maintenance products and services to enhance vehicle performance.

Customer Service Agent

Teleperformance USA
Remote
06.2024 - 06.2025
  • Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Managed high-volume calls while maintaining a positive customer experience and satisfaction level.
  • Utilized CRM software to track interactions and document resolutions for future reference.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Community Support Specialist

Pine Belt Mental Healthcare Resources
Laurel, MS
03.2023 - 06.2024
  • Supported clients in accessing community resources and mental health services.
  • Facilitated individual and group sessions to promote wellness and recovery.
  • Developed personalized care plans in collaboration with multidisciplinary teams.
  • Monitored client progress and adjusted interventions based on feedback.

Customer Service Specialist

Eunique Visions
Laurel, MS
05.2022 - 12.2022
  • Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
  • Assisted in maintaining customer records using CRM software for accurate tracking of interactions.
  • Collaborated with team members to streamline support processes and enhance service delivery efficiency.

Education

Bachelor of Science - Social Work

Alcorn State University
Lorman, MS
12-2022

Skills

  • Customer service
  • 55 words per minute typing speed
  • Problem solving
  • Microsoft outlook
  • Data entry
  • Call center experience
  • Computer proficiency
  • Client relations
  • Professional telephone demeanor
  • Call management
  • Operating with a team
  • Team development
  • Working efficiently in a remote setting
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Valvoline Instant Oil
01.2025 - Current

Customer Service Agent

Teleperformance USA
06.2024 - 06.2025

Community Support Specialist

Pine Belt Mental Healthcare Resources
03.2023 - 06.2024

Customer Service Specialist

Eunique Visions
05.2022 - 12.2022

Bachelor of Science - Social Work

Alcorn State University
Tashuna Daniels