Tasia Davis
Scranton,PA
Summary
Seasoned professional with 14 years of experience in healthcare and service roles seeking Customer Care Associate position. Demonstrated ability to resolve concerns and maintain strong relationships with diverse clients. Knowledge of plans and customer service skills honed through years of direct patient care and administrative roles.
Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
20
20
years of professional experience
Work History
Patient Care Technician
Commonwealth Health Regional Hospital of Scranton
Scranton, PA
08.2022 - 05.2025
- Facilitates transparent and courteous dialogue with patients and visitors, enhancing patient satisfaction.
- Assists with Activities of Daily Living (ADLs), prioritizing patient comfort and well-being.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support to patients and their families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Instructed new employees on proper techniques of performing daily tasks.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Helped create a safe environment by following infection control policies.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with patient admissions, discharges and transfers.
- Responded to bell or light signal calls to assist patients with needs.
Temporary Nurse Aide
The Gardens At Scranton
Scranton, PA
01.2022 - 07.2022
- Delivered critical support to individuals, effectively meeting their daily living needs encompassing personal hygiene.
- Upheld a sanitary and comfortable living space through diligent bed changes and facilitating regular personal cleanliness routines.
Direct Service Professional
Interim Healthcare
Blakely, PA
09.2021 - 01.2022
- Exemplified proficient and considerate communication with patients and their families while maintaining a respectful environment that prioritized individual privacy and dignity.
- Consistently communicated patient observations, including behaviours, complaints, and physical symptoms, to the nursing team, enhancing patient care and wellbeing.
- Faithfully adhered to safety and infection control protocols, offering personalized care to residents, thereby bolstering their physical, mental, and psychosocial health.
Direct Service Professional
Keystone Community Resources
Clark Summit, PA
10.2017 - 05.2020
- Successfully established and maintained open communication channels with a broad range of individuals, enhancing the care environment.
- Accurately recorded patient behavior, complaints, and physical symptoms, contributing crucial insights to the treatment planning process.
- Ensured patient privacy, comfort, and dignity while fostering overall physical, mental, and psychosocial well-being through personalized care.
Resident Assistant
Allied Services
Clark Summit, PA
05.2014 - 01.2017
- Furnished crucial support to residents, aiding in their Activities of Daily Living (ADLs), ensuring they could perform necessary tasks independently.
- Assisted in enhancing residents' quality of life by offering consistent support, allowing them to maintain and uphold their daily routines.
Caretaker
Gardens Of Greenridge
Scranton, PA
11.2014 - 01.2015
- Assisted residents with daily living activities, contributing to their overall comfort and wellbeing.
- Executed laundry duties, upholding high standards of cleanliness and hygiene.
Pca
Greenridge Manor
Scranton, PA
03.2014 - 11.2014
- Delivered critical assistance to individuals, focusing on Activities of Daily Living (ADLs), which significantly improved their living standards.
- Upholding cleanliness and hygiene standards by performing routine tasks such as laundry, waste disposal, and food preparation, guaranteeing resident safety and satisfaction.
Pca
Riverview Personal Care Home
Pittston, PA
06.2013 - 11.2013
- Delivered meticulous support for residents' daily activities, prioritizing their comfort and overall well-being.
- Upholding hygiene and orderliness within shared spaces and managed laundry responsibilities, fostering a clean and inviting atmosphere.
Housekeeping
Townplace Suite By Marriott
Moosic, PA
02.2011 - 07.2011
- Upholding stringent standards of cleanliness and hygiene, resulting in meticulously maintained guest rooms.
- Performed thorough cleaning duties such as bed-making, bathroom sanitation, dusting, and vacuuming, thereby enhancing the overall guest experience.
Packer
Del Val Staffing
Scranton, PA
06.2009 - 11.2010
- Effectively coordinated and completed packing tasks, guaranteeing all necessary items were expertly prepared and safeguarded for delivery.
- Exhibited meticulous attention to detail in packaging operations, substantially reducing the risk of damages during transit.
Clerical
Ethiopian Iron Works
Brooklyn, NY
06.2005 - 12.2008
- Successfully facilitated key communications by proficiently managing phone inquiries and dispatching faxes, enhancing overall office efficiency.
- Upholding administrative excellence by diligently maintaining files and performing data entry, ensuring the accuracy and accessibility of all records.
Education
Associate of Science - Health Sciences in Medical Administrative Assistant
Ultimate Medical Academy
05.2018
High school graduate -
Bushwick Community HighSchool
Brooklyn, NY01.2005
Skills
- Vital signs monitoring
- Specimen collection
- Patient transfers
- Patient discharges
- Customer service
- Team collaboration
- Record keeping
- Behavior observation
- Emotional support
- Time management
- Effective communication
- Attention to detail
- Vitals documentation
- Professional bedside manner
- Qualified in patient transport
- Active listening
- Basic life support
- ADL support
- Catheter care
- Blood glucose monitoring
- Data collection
- Feeding assistance
- Blood glucose testing
- Compassionate care
- Patient observation
- CPR certification
- Bed preparation
- Direct Care Worker
- Bedside manner
- Transport patients
- Certified home health aide
- Communication
- Interpersonal Skills
- Patient Care
- Documentation
- Safety Procedures
- Infection Control
- Individualized Attention
- Medical Terminology
- Customer Service
- Problem-Solving
- Relationship Building
Timeline
Patient Care Technician
Commonwealth Health Regional Hospital of Scranton
08.2022 - 05.2025
Temporary Nurse Aide
The Gardens At Scranton
01.2022 - 07.2022
Direct Service Professional
Interim Healthcare
09.2021 - 01.2022
Direct Service Professional
Keystone Community Resources
10.2017 - 05.2020
Caretaker
Gardens Of Greenridge
11.2014 - 01.2015
Resident Assistant
Allied Services
05.2014 - 01.2017
Pca
Greenridge Manor
03.2014 - 11.2014
Pca
Riverview Personal Care Home
06.2013 - 11.2013
Housekeeping
Townplace Suite By Marriott
02.2011 - 07.2011
Packer
Del Val Staffing
06.2009 - 11.2010
Clerical
Ethiopian Iron Works
06.2005 - 12.2008
Associate of Science - Health Sciences in Medical Administrative Assistant
Ultimate Medical Academy
High school graduate -
Bushwick Community HighSchool