Tasia Williams

Open new cases by collecting necessary documentation and verifying information.

Maintain accurate case files, including updating case details, correspondence, and court orders.

Schedule appointments with caseworkers and provide necessary pre-appointment instructions.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Logged call information and solutions provided into internal database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Reduced call wait times by efficiently managing high volume of inbound calls and providing timely solutions to customer concerns.
• Addressed customer account discrepancies and concerns.
• Scheduled doctors appointment/ referrals.