Tasia Woods
AR
Summary
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach. I ensure HIPAA compliance while delivering compassionate patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Assosciate
Gene Stinson Big Star
04.2017 - Current
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems for efficient service delivery.
- Resolved customer complaints promptly, ensuring positive experiences and retention.
- Collaborated with team members to maintain a clean and organized store environment.
- Provided training support to new associates, fostering a cohesive work atmosphere.
- Monitored inventory levels and assisted in stock replenishment to meet customer demand.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Care Technician
Fresenius Kidney Care Dialysis
05.2024 - 01.2026
- Assisted patients with daily living tasks while promoting comfort and safety during treatment.
- Maintained organized and clean treatment areas by following infection control protocols.
- Supported healthcare team in preparing dialysis equipment and supplies for patient use.
- Provided compassionate care by addressing patient concerns and questions promptly.
- Monitored vital signs and communicated changes to nursing staff to facilitate timely medical interventions.
Medical Office Assistant
Mid-South OBGYN
10.2024 - 07.2025
- Assisted with patient scheduling and appointment management to streamline office operations.
- Managed electronic health records for accurate patient data retrieval and documentation.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance claims and verified patient eligibility for services provided.
- Maintained cleanliness and organization of medical office environment to ensure compliance with health regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Executed specimen collection procedures to support patient care and laboratory operations.
Certified Nursing Assistant
Methodist University Hospital
02.2022 - 04.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records systems.
- Educated patients and families on care procedures and health management strategies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Assisted nurses with admissions, discharges, and patient transfers.
Education
High School Diploma -
Academies of West Memphis
05.2018
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Data entry
- Medical terminology
- Phone and email etiquette
- Patient care
- HIPAA compliance
Certification
Certified Nursing Assistant
Timeline
Medical Office Assistant
Mid-South OBGYN
10.2024 - 07.2025
Patient Care Technician
Fresenius Kidney Care Dialysis
05.2024 - 01.2026
Certified Nursing Assistant
Methodist University Hospital
02.2022 - 04.2024
Customer Service Assosciate
Gene Stinson Big Star
04.2017 - Current
High School Diploma -
Academies of West Memphis